Forum Discussion

starbryte's avatar
starbryte
Reel Rookie
7 months ago

BACKDROPS APP- screen sizing

I use the backdrops feature (I use their images/collections) 

it was working beautifully, until last night, now the backdrops images are tiny little squares in the upper left-hand corner of my TV

I clicked the button that says “return to fullscreen” and that’s what I get

everything else is sized as it should be

I also use a Roku device – not the Roku TV

 

any ideas? Thank you

 

 

app feature

4 Replies

  • AvsGunnar's avatar
    AvsGunnar
    Community Streaming Expert
    7 months ago

    starbryte 

    Initial thing to try with any of these Roku glitches is a System Restart.

    Settings/System/System Restart or Settings/System/Power/System Restart.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    7 months ago

    Hi, starbryte

    Thanks for posting here in the Roku Community.

    I appreciate you for letting us know about the decreased sizes of the images on your Backdrops.

    Have you tried the troubleshooting steps suggested by AvsGunnar? If not, we recommend performing it first. Additionally, if the issue persists after performing the step, I'd like to gather further details so our team can review this matter.

    To help us review the issue, can you please provide the details below:

    • What specific Roku device you are having issues with?
    • When did you first encounter the issue?
    • Can you provide us with a picture referring to the issue?

    I hope for your response so our team can investigate.

    Thanks,
    The Roku Community Team.

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      5 months ago

      Hey, AgentServices.

      Thanks for reaching out!

      Can you share more about the problem you’re having? We’re here to help you out!

      We'll wait for your response!

      Roku Community Team