Forum Discussion

RokuRhea-V's avatar
RokuRhea-V
Community Moderator
5 days ago

Welcome! luna2727​ 

I understand that AirPlay isn't working on your Roku TV. Try these steps:

  • Restart all devices: Power cycle your Roku TV, your Apple device (iPhone, iPad, Mac), and your Wi-Fi router.
  • Same Wi-Fi network: Double-check that your Roku and Apple device are connected to the same Wi-Fi network.
  • Enable AirPlay: On your Roku, go to Settings > Apple AirPlay and HomeKit and make sure AirPlay is turned on.
  • Fast TV Start: Enable this feature under Settings > System > Power so your Roku can wake up for AirPlay connections


You can visit this link for more steps.

Let us know if that works!

Roku Community Team

luna2727's avatar
luna2727
Reel Rookie
5 days ago

I already did all these and it still won’t work. 

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    4 days ago

    Thanks for the update! luna2727​ 

    To further investigate this, could you please provide the following details?

    • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
    • Tracker ID, GC version, Software version, and build: (press Home 5 times, then Back 5 times when the issue occurs)
    • Make and model of the phone.


    Let us know when you can!

    Roku Community Team

    • luna2727's avatar
      luna2727
      Reel Rookie
      3 days ago

      Yes- 

      software version: 14.6

      device ID: S13KY4466DVKY

      serial number: X02700M6DVKY

      GC version: 14.3.9

      Software version: 14.6.4 • build 9915-EY

      issue ID: KY-351-611

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        3 days ago

        Thanks for the info! luna2727​ 

        We'll share this with our team for further review and will inform you once we have more details.

        Please stay tuned for more updates!

        Roku Community Team