Hi f2bme,
Thanks for your first post in the Roku Community!
We're sorry to hear that you've been having an issue with the audio that is out of sync with playing content on the Xfinity channel.
Just to verify, are you using an A/V receiver or soundbar with your TV/Roku player setup? When did this issue first start occurring?
In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo or Auto?
One additional suggestion we would like for you to try is you can check for a manual system update by navigating to Home > Settings > System > System update > Check now and seeing if you notice any difference.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
Mary
So I just want to relate my experience, I have 2 Roku devices and I was experiencing the delay on both. Costco had sale on a LG TV which included the Xfinity app so I bought one and guess what?, the delay occurred also when using the Xfinify app on the LG TV. So I am thinking that the issue possibly is on the Xfinity side.
Unless the LG software shares a codebase with the Roku app 🙂
I have a Hisense RokuTV that has the same issue. My Samsung TV has a separate Xfinity Stream app that does not have the issue. This has all been discussed and presented to both vendors involved in this issue months ago. You can use the Xfinity stream app on the Amazon Fire stick 4K with no issues. This is an issue with the Xfinity Stream app on Roku OS in various hardware.
JimmyO
Looks like the solution is to stop using roku
I think it's an Xfinity issue. Regardless, I just want the problem fixed.
It's not Xfinity. I switched to a fire stick. Problem solved. Many others in this thread have done the same. Roku already acknowledged that they need to release another software update in hopes of fixing the issue but that it would be several months before they could do this.
LauraScully,
Who told you that? Support rep or product manager? There are different Roku moderators providing different information. Some indicate they are not aware of the issue. One stated they were looking into it but nothing documented. Basically folklore at this point.
Comcast support has indicated now that they are waiting for Roku to provide feedback.
Both vendors should be ashamed of themselves at this point with the lack of transparency. This problem started eight months ago. Roku needs to redesign software releases with a rollback feature as well.
JimmyO
