Anonymous Hi, I mainly use the Xfinity app on my Roku Express device. I tried your suggestions of uninstalling and reinstalling the app and performing a restart of the device. Unfortunately, this only works temporarily until the audio/video sync issue resurfaces again. I have also tried all of the suggestions in the official Roku Support articles. It seems that there are no permanent solutions to this problem. Is Roku still aware of and addressing it?
This has been going on for MANY, MANY months now. Using Xfinity app on all my Roku's (Ultra, 3, 3). Having both known Xfinity issues. One were the audio/video goes out of sync. The other the volume will jump to super loud right in the middle of watching something. There are complaints all over this forum, and Xfinity forums, but NO FIXES. It is UNWATCHABLE. .. Is it time for me to throw all my Rokus in the trash??
Keep in mind that the Xfinity app is Xfinity’s. They probably won’t be overly concerned about what you do with someone else’s hardware. In fact, they’ll probably be delighted if that causes you to use theirs. You might want to hang on to your Rokus for the next time Xfinity breaks on whatever you use next.
Xfinity has pointed the finger back at Roku.... I recently added to an existing Xfinity post about this.
