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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
7 months ago
Solved

[Solved] Roku TV Shuts Off Unexpectedly

Hey everyone,

Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing.

Want to help? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

We'll be closing this thread now. Thanks for your help and patience!

Thanks,

The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone!

    Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing right now.

    Want to help us test it out? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

    We'll be closing this thread now. Thanks for your help and patience!

    Thanks,

    The Roku Community Team

113 Replies

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  • Madking1's avatar
    Madking1
    Streaming Star
    8 months ago

    For the past week or two my Roku TV (Model: 75R6A5R/75R6AX) turns off immediately after I turn the tv on. Feels like this problem started after the last Roku update that added Roku Backdrops. 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        8 months ago

        Hi Madking1, Davidsco27

        Thanks for posting to the Roku Community!

        We're sorry to hear about the trouble you've experienced with the Roku TV and would like to know more about how we can help.

        Refer to these questions to better identify the issue you're experiencing.

        • What is your device's OS version?
        • What are the steps to reproduce the issue?
        • What specific troubleshooting steps have you taken so far to resolve the issue?

        We will be better equipped to provide further assistance by providing additional details.

        All the best,
        Chel

    • LoganSm's avatar
      LoganSm
      Channel Surfer
      8 months ago

      Is it just me? Because it seems like sometimes my TV ever since OS 14 will randomly shut off like 5 seconds after I turn my TV on and I don't know why. What's going on here? And is there a way to stop it from happening again? I have restarted it so far. And weirdly it doesn't seem to shut off again after I turn the TV back on after initial shutoff.

      • Madking1's avatar
        Madking1
        Streaming Star
        8 months ago

        Same problem. I have 3 Roku TVs and family is getting annoyed. Haven’t seen any help. There’s obviously a software problem.

  • Freitag's avatar
    Freitag
    Newbie
    7 months ago

    My Roku TV is not working properly. It keeps turning itself off unexpectedly. It doesn’t happen all the time, but it occurs several times a day. Because of this, it’s hard to watch TV continuously. I’ve had the TV for only two months, but I can’t watch it properly because of these issues. It’s really frustrating.

    Please check the video link below. I recorded a video of the TV turning off repeatedly.

    20241118_100556_1.mp4

     

    issue report tracker : 20241121_184456.jpg

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    7 months ago

    Hi Community users,

    We sincerely apologize for the inconvenience you've encountered with your Roku TV shutting off shortly after being powered on. We greatly appreciate the troubleshooting steps you have already taken to address this issue, and we thank you for providing us with the details necessary for our investigation.

    Rest assured, we have shared all information with our Roku Team to conduct a thorough examination of the situation. Your feedback is crucial in helping us pinpoint the root cause and develop an effective solution.

    We understand how frustrating this experience can be, and we are dedicated to keeping you informed. As soon as we have additional information or a resolution, we will provide an update in this community thread.

    Thank you for your patience and for being a valued member of our Roku community!


    Best regards,
    The Roku Community Team

    • RokuMaryEF's avatar
      RokuMaryEF
      Community Moderator
      7 months ago

      Hi Roku Community Users,

      We understand that some of you have experienced an issue where your Roku TV shuts off shortly after being powered on.

      Update 11/22: This issue is not widespread but it does appear to be affecting certain users. We may have identified a fix and are sending this fix out to test to customers who are experiencing this issue. If you'd like to be part of this testing group, please send me a PM by clicking on my username, and let me know the Device ID of your Roku TV (Settings > System > About).

      Thanks!

      For better visibility and reference, we've marked this post as Solved although this issue is still currently under investigation.

      Your feedback is invaluable in helping us address this issue as swiftly as possible. We sincerely appreciate your patience and cooperation while we work on a solution.

      Thank you for being a part of the Roku Community!

      Best,
      The Roku Community Team

  • Jozy's avatar
    Jozy
    Newbie
    7 months ago

    I have a 55 in Hisense Roku TV, and for the past 3 months my when I am watching TV, it just powers off and on on it's own. I have tried unplugging it,as suggested, but that's not working. So I would appreciate it if you could please help me fix this problem. Thank you 

    • pscottbaker's avatar
      pscottbaker
      Newbie
      8 months ago

      I have a Roku branded TV, it has the Roku logo in the middle at the bottom, so it is Roku branded and not another manufacturer.  I have had the Roku TV since early April. I have had several problems, such as incessantly disconnecting from WiFi, I solved that problem by simply using a hard wired network connection.  My current problem: when I power on the TV it comes to the Home screen and then within a second, it automatically goes to "powering off" and it powers itself off. I have to press the power-on button again. So far, it will power-on, but it shouldn't power itself off immediately after I power it on. How can this be fixed?

      • Davidsco27's avatar
        Davidsco27
        Streaming Star
        7 months ago

        Yep, same problem on two TCL Roku tvs. Its obvious software update problem they pushed out recently and have still failed to fix

  • Roshanna1124's avatar
    Roshanna1124
    Newbie
    7 months ago

    I am having the same issue   It started about a week ago. It was perfectly fine when I cut it off to go to bed. Next morning I wake up to the TV going on and off. I have checked, every connection., I usually use Broadband where I have no cable connected other than the power cord. But in the spirit of effort I connect the TV direct to my boxes. Still on and off.. No games console, no streaming devices cause I use wifi and the Roku app. Have t done anything nor moved it to a different area of my room. I have exhausted all reset buttons, remote control reset. Reset the the buttons on TV. Nothing has helped

  • Alsmith's avatar
    Alsmith
    Reel Rookie
    7 months ago

    I am experiencing the same issue with both of my Roku tvs. RokuMaryEF How do I get into the test group to see if the fix will work? 

  • 144's avatar
    144
    Newbie
    7 months ago

    I just got this TV and when I power on the tv with the remote and then press the right arrow button to navigate to the apps, the tv powers off. It seems like the arrow button briefly acts as if I pressed the power button again. Once I turn the tv back on everything works fine, but I continue having this issue after the TV has been off for a while. Is it the remote? Is it the TV? I called support and the lady had me reset the TV and it seemed to correct the issue, but it started doing it again. Does anyone know a fix. It’s annoying and I don’t want to have to return the TV.

  • Dixiehrt2's avatar
    Dixiehrt2
    Newbie
    7 months ago

    I suspect the problem may be your neighbors using Roku app for remote instead of having a real physical remote. The reason being I live in an apartment building and recently my daughter in law was upstairs visiting her friend. Our 4 Roku TVs were allowing her to connect. We finally had an explanation after months of changing WiFi password as well as having our provider come to see how someone was changing our channels, switching apps, turning off the tv at random.  I’ve tried to find a way to contact Roku directly to speak on the matter but no success!!! 

    explain to me Roku!! How is it that someone can connect to a device not listed or registered to their account?anyone have an answer? 

  • Dwarnick's avatar
    Dwarnick
    Newbie
    6 months ago

    Roku express keeps radoning turning off , I bought a new HDMI cable. I bought a new Roku express. I’ve unplugged the TV. I’ve updated the TV. I don’t know why