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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Solved] Roku TV Shuts Off Unexpectedly

Hey everyone,

Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing.

Want to help? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

We'll be closing this thread now. Thanks for your help and patience!

Thanks,

The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    8 months ago

    Hey everyone!

    Update 1/16/25: We think we've found a fix for this issue, but it's only affecting a few users. We're sending it out to some folks for testing right now.

    Want to help us test it out? Send me a PM with your Roku TV Device ID (found in Settings > System > About).

    We'll be closing this thread now. Thanks for your help and patience!

    Thanks,

    The Roku Community Team

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    • DonnaJack's avatar
      DonnaJack
      Channel Surfer
      8 months ago

      I’d like to get the fix for this problem, but apparently, that is not possible.  I can’t send a PM to the person who reportedly fixed the problem because I don’t know how, I’ve asked how can I send a PM and get no response.  So, there is absolutely no support from ROKU.  I can still return the TV so that seems to be my only option.  

      • wmclaxton's avatar
        wmclaxton
        Reel Rookie
        8 months ago

        DonnaJack , apparently one cannot send email as a 'visitor', one has to become a 'newbie' before the message/email option appears.  I became a newbie by making a post.  After that, click on the Admin's name (eg- RokuMaryEF) and the email option should appear. 

  • jmu1820's avatar
    jmu1820
    Reel Rookie
    8 months ago

    How do I PM you with the TV device ID and settings? We continue to have this issue and would like the fix. Thanks and happy new year!

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    8 months ago

    Hi everyone,

    We appreciate your patience with the issue you are experiencing where your Roku TV randomly shuts off immediately after turning on.

    For those who previously provided information about the issue, such as the behavior, Device ID, and OS build, please check your Community inbox for a follow-up message.

    If you haven't yet provided this information, please feel free to send me a Direct Message (DM) or reply to this thread with the following:

    • Behavior: Describe how the TV shuts off (e.g., immediate power loss, brief flicker, etc.)
    • Device ID: (Found in Settings > System > About)
    • OS Build: (Found in Settings > System > About)

    Please note: Please avoid including your email address in this thread.

    Our team is actively investigating this issue and your information will be very helpful.

    Thank you for your patience and cooperation.

    The Roku Community Team

    • jmu1820's avatar
      jmu1820
      Reel Rookie
      8 months ago

      Yay! Thank you so much -- I just did the update from last week on my Roku set and it took care of the issue! Thank you again!

    • wmclaxton's avatar
      wmclaxton
      Reel Rookie
      8 months ago

      Yes it seems to be working fine after update on 7 Jan 2025. Thank you!