Forum Discussion

RokuMary-F's avatar
RokuMary-F
Community Moderator
2 years ago
Solved

[SOLVED] Roku device showing error of "currently unavailable" when searching content

Hi Community users,

We are receiving reports of customers experiencing error messages from Roku devices showing the error of "currently unavailable" when searching for content.

We believe that the problem has been resolved. We would advise you to see if the problem is still occurring. If it is, kindly let us know. If not, start a new thread and we will be delighted to assist you.

Thank you for providing us with an opportunity to assist you and thank you for choosing Roku.


Best regards,

Roku Community Team

Fixed
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, deb_w!

    Thank you for raising your concern with us. We'd be delighted to find you the best resolution possible.

    In this case, there's a good chance it has to do with the signal strength of your network connection. We suggest trying to connect your Roku Express 4K to an alternative network to see if it will make a difference. Perhaps a mobile hotspot would do. 

    Also, you can try to check our Support article on How to check the connection to your home network and the internet.

    Let us know how it goes and we'll continue assisting you from there. We'll be anticipating your response!

    Best regards,
    Carly

  • RokuMary-F's avatar
    RokuMary-F
    2 years ago

    Hi Community users,

    Thank you for reporting this issue to the Roku Community!

    We believe the problem has been fixed when your Roku device begins to show the error message "Currently unavailable" when you try to search for content.

    We believe this issue has been resolved for most people, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be locked and this post will be marked as solved. We appreciate your patience as we work hard to give our customers the best streaming experience and to everyone who reported this.

    Roku Community Team

  • dacin's avatar
    dacin
    Channel Surfer
    2 years ago

    Model: 3942RA2 - Roku Express 4K

    Serial #: X02200RX2X3K (S14YK37X2X3K)

    S/W Version: 12.5.0   Build 4178-E4

    GC version: 10.4.45

    Timestamp: 2023-12-20 T00:27:23Z

    Issue ID: 3K-508-347

    Why is it taking so long to address this? Clearly you have a problem with this firmware with multiple people reporting it.

    • Adamzs's avatar
      Adamzs
      Newbie
      2 years ago

      This is also happening to me.  Bought a Roku Express 4k during black friday and it has the exact same problem.  We have 2 roku tvs that work fine, but searching for the same movies that work on the roku tvs say "Currently Unavailable" on the roku express 4k.  Below is the information you requested:

      Device Model: 3942RA2 Rok Express 4K
      Serial Number: X022004Y96X3
      Device ID: S14YK37Y96X3
      OS: 12.5.0 build 4178-E4
      GC version: 10.4.37

      Timestamp: 2023-12-09T20:55:20Z

      Issue ID: X3-493-735

      Steps to reproduce:
      1. Search for literally any movie and click on the result (example: Monty Python and the Holy Grail")
      2. It will say "Currently Unavailable"

       

    • dacin's avatar
      dacin
      Channel Surfer
      2 years ago

      I am not at the location where we installed the Roku device. If you need more I will try to get that info.

      However, please note that, as I stated earlier, the model # was 3942RA2 and s/w was 12.5.0, build 4178-E4. I suspect the issue is with 3942RA2.

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, dacin 

        Thanks for keeping us posted.

        Could you please check your inbox since we've sent you a PM.

        All the best,
        Kash

    • Julilaw's avatar
      Julilaw
      Binge Watcher
      2 years ago

      I'm not one of the original posters, but I'm having the very same issue. I'll post the info below.

      I've had this new Roku about a month, and I don't know if this has been happening since the beginning or if it just started. I know several days ago, I wanted to see what movies starring Joan Crawford might be available. A ton of things came up, and I went through many of them, all said unavailable. It didn't dawn on me there was an error...I just assumed since they were old movies, nobody was streaming them. (I realize now what a ridiculous notion that was.)

      Then I searched something else, and again, unavailable. It just kept happening. Finally, I typed in some searches for things I KNEW existed. Like current programs (The Voice kept coming up as a popular search, so I tried that. Unavailable.). Then I tried some things I'm currently watching on Netflix and HBO. Same thing. And I realized there was a problem. I first went to Youtube, thinking there might be a fix. Nothing. Started to Google and arrived here. I did try the suggested bit of unplugging for 15 min...didn't fix it.

      Obviously there's an issue, and it seems to be with this model we're all using. (Black Friday...did Roku dump a bunch of bad models on Amazon, thinking nobody would notice?)

      While I might have your attention, I'll add that the HBO app runs at a snail's pace....it's torture. On another TV, where I'm using an older Roku, it's just fine. I haven't yet tested the searches, but I will later tonight. I suspect they'll work.

      Anyway, here's my info...I expect a fix soon. But hey, loving the remote pro thing. I'm gonna hate to have to return this to Amazon, esp. now they make you drive 30 minutes for a return. 😞

      model  3942RA2 - Roku Express 4K

      Serial: X022006549G3

      SOFTWARE VERSION: 12.5.0 * BUILD 4178-E4

      DEVICE ID: S14YK37549G3

      TRACKER ID: G3-508-290

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Julilaw dacin,

        Thank you for keeping us posted here in the Roku Community!

        We'd like to take a closer look into this issue that you're experiencing. Could you send us a photo or video of your running problem?

        We'll wait for your response.

        Thanks,

        John

  • mGol's avatar
    mGol
    Streaming Star
    2 years ago

    32" TCL Roku TV, It appears that some type of service change occurred today.  The Over the air channels in the Guide now just says "no information" for all the over the air channels.  It shows correctly for the ROKU streaming channels.  Turning off the TV and back on does not work to correct the problem.  Also all the hide channel settings were reset for the over the air channels.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi mGol,

      Thanks for reaching out to us here in the Roku Community!

      Have you tried restarting your device to see if it helps? To restart, please navigate to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

      For more information about the channel guide, we would recommend taking a look at the information provided by our Support page here: TV guide listings on Roku TV

      Please keep us posted on what you find out.

      All the best,

      Chel

      • mGol's avatar
        mGol
        Streaming Star
        2 years ago

        That does not resolve the problem.  Unplugging the TV and plugging it back it does not resolve the problem.  If I am on a over the air channel it does tell me what the program is but it does not do this in the TV/Streaming guide of the Live TV app.  I can not tell you what version of the Live TV app it is since it is one of the few apps on the Roku TV that doesn't have a way to show a version number.  The network connection is working and it does show the streaming schedule in the TV/Streaming guide.  I verified that it also has the correct zip code int he system settings.

  • Richrod's avatar
    Richrod
    Binge Watcher
    2 years ago

    That win was short lived.. it went back to No Information status for most of the stations. It eventually got worse this morning.

     

     

    • Richrod's avatar
      Richrod
      Binge Watcher
      2 years ago

      We are back to "no Information" for all channels.  😞

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 years ago

        Hi Richrod,

        Thank you for keeping us informed!

        Currently, our appropriate Roku team is still investigating this issue. Once more information is available, we will be sure to update this Community thread.

        In the meantime, we value your understanding and patience.

        Kind regards,

        John

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    2 years ago

    Hi Community users,

    Thank you for reporting this issue to the Roku Community!

    We believe the problem has been fixed when your Roku device begins to show the error message "Currently unavailable" when you try to search for content.

    We believe this issue has been resolved for most people, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be locked and this post will be marked as solved. We appreciate your patience as we work hard to give our customers the best streaming experience and to everyone who reported this.

    Roku Community Team