Forum Discussion

RokuMary-F's avatar
RokuMary-F
Community Moderator
2 years ago
Solved

[SOLVED] Roku device showing error of "currently unavailable" when searching content

Hi Community users, We are receiving reports of customers experiencing error messages from Roku devices showing the error of "currently unavailable" when searching for content. We believe that th...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    A warm welcome here in the Roku Community, deb_w!

    Thank you for raising your concern with us. We'd be delighted to find you the best resolution possible.

    In this case, there's a good chance it has to do with the signal strength of your network connection. We suggest trying to connect your Roku Express 4K to an alternative network to see if it will make a difference. Perhaps a mobile hotspot would do. 

    Also, you can try to check our Support article on How to check the connection to your home network and the internet.

    Let us know how it goes and we'll continue assisting you from there. We'll be anticipating your response!

    Best regards,
    Carly

  • RokuMary-F's avatar
    2 years ago

    Hi Community users,

    Thank you for reporting this issue to the Roku Community!

    We believe the problem has been fixed when your Roku device begins to show the error message "Currently unavailable" when you try to search for content.

    We believe this issue has been resolved for most people, if not all of them, thus in the interest of maintaining order, we will close this discussion now.

    If you are still experiencing this issue, go ahead and start a new thread, and shoot me a PM.

    This discussion will be locked and this post will be marked as solved. We appreciate your patience as we work hard to give our customers the best streaming experience and to everyone who reported this.

    Roku Community Team