Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
6 months ago
Solved

[SOLVED] Paramount+ Audio Issues (5.1 & Dolby Atmos)

Hey everyone, We know some of you were having trouble getting 5.1 or Dolby Atmos to work with Paramount+. Update 1/24: We believe the issue has been resolved! If you're still experiencing probl...
Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    6 months ago

    Hey everyone,

    Looks like this issue is resolved for many.

    If you're still experiencing problems, check the Community for solutions. If none work, create a new post. We'll mark this thread as solved. Thanks for your help!

    Happy Streaming! 💜

    Roku Community Team

BryanAA99's avatar
BryanAA99
Newbie
6 months ago

I recently got the 2024 Roku Ultra, but when I watch content on Paramount+, it only outputs stereo PCM. No 5.1 or Atmos. I can’t find a way to change this. Any solutions?

renojim's avatar
renojim
Community Streaming Expert
6 months ago

Are either of you using any of the Volume Modes (Leveling or Night)?

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    6 months ago

    BryanAA99 Chung50 

    This is a server-side provisioning change/error impacting P+ on all RokuOS devices that precludes DD+ (Dolby Digital Plus) audio playback (5.1/Atmos; EAC3/EAC3_JOC) - DD (Dolby Digital) still works for limited content.

    P+ CS has been made aware of the issue, however, more case reports = increased priority esclation & fixing.

    Contact P+ CS and report the issue.

    • Chung50's avatar
      Chung50
      Streaming Star
      6 months ago

      What is CS? I did contact Paramount Plu in regards to this issue, they told me Roku is having a firmware issue.  Is this accurate?

      • StreamerUser's avatar
        StreamerUser
        Roku Guru
        6 months ago

        Chung50 

        CS = Customer Service/Support (if you click the text in that post it takes you to P+ CS).

        Its not a firmware issue as the issue started 2 days ago irrespective of any specific firmware update and/or with any specific firmware version (it impacts all firmware versions/builds, including all builds of 14.0.4 and 14.1.4, etc).

        Do not let P+ CS try and shift the blame to RokuOS - this was a server-side provisioning change for the RokuOS P+ app that disabled DD+ support (EAC3 & EAC3_JOC) but left DD (AC3) support intact (limited content).

        If you get a FireTV device, I recommend the FS4KG2 (AFTKM) or FS4KMG2 (AFTKRT) - do NOT get the FS4KMG1 (AFTKA) as the 4K/HDR/Atmos provisioning is broken/incorrect and content does not properly play back (no DV only HDR10, some content missing 4K, some missing Atmos)

        49rFaithful 

        The Hulu app does not support Atmos (on any OS/platform), just 5.1 (and only DD+ - no DD support).

        Peacock links Atmos to 4K/HDR support/playback, so if the device isnt configured for 4K/HDR then you wont get Atmos playback.

        The original FS4K's (Fire TV Stick 4K - model AFTMM released in 2018) Peacock app is NOT currently provisioned for 4K/HDR/Atmos (and hasnt been for 2 years now), so you'd need a newer model (see above).

         

  • Chung50's avatar
    Chung50
    Streaming Star
    6 months ago

    No, just normal volume. I tried different modes, still didn't work