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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
17 days ago
Solved

[Solved] Max App Crashing to Home Screen?

Hey everyone,

Status Update 6/23: We believe this issue is now resolved.

If you're still running into the app crashing back to the home screen, let us know—we're here to help!

Happy Streaming! 💜  

Thanks,
Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    17 days ago

    Hey everyone,

    Status Update: We believe this issue is now resolved.

    If the app is still closing or kicking you back to the home screen, feel free to let us know—we’re keeping an eye on it.

    Happy Streaming! 💜  

    Thanks,
    Roku Community Team

121 Replies

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  • bethab's avatar
    bethab
    Newbie
    18 days ago

    We are having a new problem with the Max app crashing back to the home screen. The profile screen comes up, we select a profile, it takes us to the main Max screen then after a few seconds we are taken back to the Roku home screen. We have uninstalled and reinstalled the app, didn't help. Anyone else?

      • waltstarr's avatar
        waltstarr
        Reel Rookie
        18 days ago

        Just happened to me, too. About time to dump Roku altogether, disconnect this TV from the network and attach a mini PC to get solid performance of apps., Roku seems like a poor way to deliver this when an old PC running a Linux distro connected to the TV performs better.

    • DrewHaha's avatar
      DrewHaha
      Reel Rookie
      18 days ago

      Yes. Happening to us too, on a Roku Pro TV. Deleted the app, restarted, added the app back… still doesn’t work. Other apps are working just fine

    • CableGuy08's avatar
      CableGuy08
      Reel Rookie
      18 days ago

      Mine is crashing after opening the max app and selecting my profile it simply crashes back to the roku home screen after loading my profile. Max ap ver 58.16 build 1 roku model 4802rw- roku ultra software ver 14.5 . I have uninstalled updated and taken all steps offered by support with no resolution. 

      • waltstarr's avatar
        waltstarr
        Reel Rookie
        18 days ago

        Same exact issue, same steps taken, same failures.

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    17 days ago

    Hey everyone,

    Status Update: We believe this issue is now resolved.

    If the app is still closing or kicking you back to the home screen, feel free to let us know—we’re keeping an eye on it.

    Happy Streaming! 💜  

    Thanks,
    Roku Community Team

  • hs2s's avatar
    hs2s
    Reel Rookie
    16 days ago

    I'm still getting a dark screen after just 10 minutes. I go to a new channel,good for 10 minutes and dark again.

    • hs2s's avatar
      hs2s
      Reel Rookie
      16 days ago

      I should have mentioned the issue is while watching life tv.