Re: [Under Investigation] Paramount Plus rewinds when "Skip Intro" button is hit
I've even done a factory reset. So everything is brand new. Still the same frustration.
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78 Replies
Same here, has happened through multiple resets, app deletions/re-installs etc.
This is 100% a bug, not an isolated incident. That said it seems to be isolated to Paramount+; I’ve never had the issue w other streaming apps on Roku.
Same all my apps work fine except for paramountplus. It's really irritating.
Thanks for reporting this, PJLEEDS!
Looks like you're also having an issue with the fast-forward feature on Paramount+, and we're here to help out.
Could you share the exact behavior of the issue so we can take a closer look at it?
We look forward to hearing from you!
Roku Community Team
Subscription: Paramount Plus Limited Commercials
Device: TCL 55S403, Hardware Id: 7105S, Software version 14.5, wired to the LAN
App Version: 9.8 build 20250403
Behavior: As others have mentioned, hitting the "Skip Recap" button sends you back to the introductory commercial.
Trying to back up a few seconds sends you back to the introductory commercial
FF from the beginning of the recap to where you tried to back up also sends you back to the introductory commercial.
Pause and resume seems to work.
I have Paramount+/Showtime and watch on a Roku TV. Despite the claim of no ads, some shows begin with a promotional video advertising another show on Paramount+. This cannot be skipped, which is annoying enough, but something else has been occurring which is very irritating. After watching the promotional video, if I attempt to move forward or backward using the navigation key, it will jump back to the beginning and force me to watch the promotional video in its entirety, again. At that point I can't even navigate to where I was because it keeps forcing me to the beginning. The one, apparent, workaround I have found is to exit the show I'm watching and then reenter. At that point, it doesn't show the promotional video and I can navigate without issue.
I don't know how to predict when these promotional videos will appear and haven't enough data points to identify other possible workarounds or even if my workaround works consistently but this has occurred several times and I hoped that by reporting it someone might look for and fix the issue.
