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Kaiju's avatar
Kaiju
Reel Rookie
5 days ago

Re: [Solved] Back button on Roku not working

I have a Roku Ultra model 4660RW, software version 14.6.

The back button randomly stopped working today, August 27th, 2025, and it refuses to work on Fandango, Roku Home, Roku Channel, Pluto TV, Tubi and other apps.

I have tried:

Clearing the cache, unplugging the Roku for 60+ seconds, using different remotes, changing batteries, using the Roku Remote app, and resetting the Roku remote. I even factory reset the Roku, and it hasn't worked. 

 

If anyone has any solution to this problem, please let me know. If there's any additional information that you need, I'll provide it. 

11 Replies

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  • Jdurnsy's avatar
    Jdurnsy
    Newbie
    5 days ago

    Same issue - Roku broke something. To be clear, this is the Back arrow button next to the Home button.

    As you said, others are reporting the back button doesn’t even work from the Roku app.

    The only workaround I’ve found is toggling on the voice control slider button on the side of the remote (if your remote has one). Toggle it on and see if the button begins working, then try toggling it off. For me, it fixes the probably temporarily at least. There seems to be some link to voice control.

    Roku, please get this fixed.

    • lakerssuperman's avatar
      lakerssuperman
      Streaming Star
      5 days ago

      I just went into my Jellyfin app and toggled the voice search and then pressed back and sure enough it restores functionality temporarily. Thank you!

      They need to fix this immediately.

    • Kaiju's avatar
      Kaiju
      Reel Rookie
      5 days ago

      I'll try this with my voice remote. Thank you! 

       

      Edit:

      The suggestion semi-works, but only for a couple of seconds. It's a workaround for now, at least, until they fix whatever they broke. Thank you again, friend. 

  • BadPenguin's avatar
    BadPenguin
    Newbie
    5 days ago

    Same problem here.  Just started tonight, Wednesday, August 27, 2025.  Everything worked this afternoon

    Now the remote's back button will not work for any apps except YouTube.  All other buttons work.  

    The same exact problem occurs when using the remote on the App.

    Roku seems to have caused this.  Please fix ASAP.  Thanks.

    • Kaiju's avatar
      Kaiju
      Reel Rookie
      5 days ago

      Another reply said to toggle voice on your remote (if it's available) and press back, and it should work temporarily. It's a workaround for now.

  • lakerssuperman's avatar
    lakerssuperman
    Streaming Star
    5 days ago

    I have several Roku 4800x Ultras and a few 4K sticks.  I've not tried any others, but just now I went to use my living room Ultra and the back button doesn't work on either the remote or the Android app for most channels.  Some menu navigation still responds to the back button as expected.  I can also see the LED on the front of the device blinking when I hit the button on the remote, indicating it's receiving the key press.

    Monumentally frustrating and since my phone app won't work either I assume this is a software bug of some kind.

    A quick run through my apps and the YouTube and YouTube TV apps are the only ones that seem to still respond to the back button.