[Solved] Back button on Roku not working
Hey everyone,
We’ve seen reports where the back arrow button on some Roku remotes isn’t working.
Status update 8/28: We believe the issue is now resolved by performing a system restart.
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I have a Roku Ultra model 4660RW, software version 14.6.
The back button randomly stopped working today, August 27th, 2025, and it refuses to work on Fandango, Roku Home, Roku Channel, Pluto TV, Tubi and other apps.
I have tried:
Clearing the cache, unplugging the Roku for 60+ seconds, using different remotes, changing batteries, using the Roku Remote app, and resetting the Roku remote. I even factory reset the Roku, and it hasn't worked.
If anyone has any solution to this problem, please let me know. If there's any additional information that you need, I'll provide it.
I have several Roku 4800x Ultras and a few 4K sticks. I've not tried any others, but just now I went to use my living room Ultra and the back button doesn't work on either the remote or the Android app for most channels. Some menu navigation still responds to the back button as expected. I can also see the LED on the front of the device blinking when I hit the button on the remote, indicating it's receiving the key press.
Monumentally frustrating and since my phone app won't work either I assume this is a software bug of some kind.
A quick run through my apps and the YouTube and YouTube TV apps are the only ones that seem to still respond to the back button.
