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RokuAustin's avatar
RokuAustin
Community Manager
2 years ago

[Contact DIRECTV] Playback issues being reported

Update 10/24/23: DirecTV has identified a fix and will be rolling it out in the next two days. Thanks for your patience.

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We are receiving reports from customers using the DIRECTV channel that the channel is not currently working as expected. We are working with DIRECTV on helping to solve this issue, and we know that some folks have been seeing this issue for several days. 

DirecTV is aware of this issue and is working on a fix on their side. Please try again later.

We apologize for the inconvenience and are working quickly with our friends at the channel partner to resolve.

Waiting on partner

3 Replies

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  • williammb's avatar
    williammb
    Newbie
    2 years ago

    My DirecTV Stream channel (set up via Roku Pay) was working fine until a couple of days ago.  Now it seems not to recognize the subscription and will play nothing.  The YouTube and Amazon Prime channels work fine.  The problem is specific to DirecTV Stream.

    I spoke with those folks, and they insist that the problem with DirecTV Stream is at Roku's end,  nationwide, and you know about it.  I tried a system restart, and that fixed nothing.

    What should I do?

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Thanks for letting us know about this issue, williammb.

      Kindly try to perform the correct sequence to reboot the channel by removing the channel, restarting the device, and adding the channel. You can also try to check for the channel's update by clicking the Star button on your remote.

      Please let us know if this fixes the issue.

      Regards,
      Janadee

  • CWA55's avatar
    CWA55
    Newbie
    2 years ago

    Several months ago my 4K Streaming Stick began making random loud popping or cracking noises when fast-forwarding or rewinding recorded shows on DirecTV Stream. I deleted and reinstalled DirecTV but the problem persisted. I finally broke down and bought a Roku Ultra which appears to have corrected the problem. My contact with DirecTV support blamed the Roku, but I was not convinced since the noises only occurred while watching. Hopefully that problem is corrected by DirecTV as well.