Account, payments & subscriptions

[Jenna8206]

I haven’t had anything Roku in a year and out of the blue I’m charged $17.27. And this is a major problem when you’re living paycheck to paycheck. I have gone through the whole account and I’ve searched forever about how to get a hold of someone and I can’t. I am so mad. Just refund my account immediately!

[RokuJharra-Q]

Hi, @Jenna8206!

Thanks for posting here in the Roku community!

We're so sorry for any trouble and want to help make things right as soon as possible.

For any refund concerns, our accounts and billing team will work with you to find the best solution. You can rely on us to take care of everything! For further assistance, please do not hesitate to contact our  Roku support team. You can select the "Account, Payments, and Subscriptions" options to get detailed assistance and provide us with any necessary information. We are always willing to help you!

Please let us know if there's anything else we can help you with.

Best regards,
Jharra