Hi, @Jenna8206!
Thanks for posting here in the Roku community!
We're so sorry for any trouble and want to help make things right as soon as possible.
For any refund concerns, our accounts and billing team will work with you to find the best solution. You can rely on us to take care of everything! For further assistance, please do not hesitate to contact our Roku support team. You can select the "Account, Payments, and Subscriptions" options to get detailed assistance and provide us with any necessary information. We are always willing to help you!
Please let us know if there's anything else we can help you with.
Best regards,
Jharra
Jharra Q.
Roku Community Moderator