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Chayes1616
Newbie
‎02-25-2024 03:21 PM

I just want to email customer service. Is that possible?

Is there a way to email Roku tv? I can’t remember my password and the email is an address from my previous college, and, since I am no longer a student, I can’t access the account. How do I contact them to see how to rectify this? 

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2 REPLIES 2
AvsGunnar
Community Streaming Expert
‎02-25-2024 04:49 PM

Re: I just want to email customer service. Is that possible?

@Chayes1616 

Unless you need access to that old email account (which is your Roku Account) in order to cancel/manage subscriptions, it may just be easier to just Factory Reset your RokuTV (press and hold reset button for 15-30 sec), and create a new Roku account (use a new email address).

However, if you really need to contact Roku, then start at the Roku Contact Us page  https://support.roku.com/contactus and select "Accounts, Payments, and Subscriptions".

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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Mriguy
Binge Watcher
3 weeks ago

Re: I just want to email customer service. Is that possible?

I think it is absolutely awful and ridiculous how difficult this company makes it to contact Customer Service in the form of a direct email. The required steps and links filter out any attempts to email them directly about reporting an issue. The most wretched model of "Customer Service" I have ever encountered with a modern company. 

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