Smart Home Error Codes & Troubleshooting Steps
Hi Roku Community users, Are you encountering error codes with your Roku Indoor/Outdoor wired cameras on Firmware 6.0? We've got you covered! This post outlines common error codes and troubleshooting steps to help you resolve these issues. Error codes "-1, -5, -10, -15, -20, -25 or -30" Indicates: Mobile app unable to connect to the camera. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera"). Restart the mobile app (force close and reopen). Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -35 Indicates: Camera connected but not sending decodable video. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -40 or "Camera is currently off" Indicates: Camera is turned off. Troubleshooting: Turn the camera on from the livestream screen ("Turn the camera on" button). If unavailable, tap "More" below the Livestream and select "Power". Error code -45 Indicates: Camera has no network connection. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -50 or "Lost Connection to Camera" Indicates: Video session terminated unexpectedly. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera"). Restart the mobile app (force close and reopen). Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error codes -55, -60 Indicates: Smart Home app internal error. Troubleshooting: Restart the mobile app (force close and reopen). Verify your phone's network connection (mobile or Wi-Fi). If you're still facing issues related to the original topic, here's what you can do: Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information. Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one! We're here to help. Happy Streaming! 💜 Roku Community Team
Carousel causes Connectivity Issues to Roku Cameras
Is there any update to get rid of the camaera carousel? Ever since the new, annoyong feature was added, the cameras are not reiable. Just let us opt out of the carousel. If one camera is having connectivity issues, carousel messes up connectivity to the other cameras. IF WE CAN'T TURN IT OFF, AT LEAST FIX THE BUGS!Outdoor Camera battery drain too fast
The Outdoor Camera Se is not holding a charge. I've updated the firmware and followed suggestions from the community forum. We've only had our camera for 1-2 months. From the very beginning of buying and setting the camera up, after charging for more than 4 hours when I set it up, the battery drains quickly to about 90% then a day or two later it holds at around 57% for about a week and slowly drains as it should. We've tried all suggestions.
