Forum Discussion

UserJean's avatar
UserJean
Channel Surfer
4 months ago

Outdoor Camera battery drain too fast

The Outdoor Camera Se is not holding a charge. I've updated the firmware and followed suggestions from the community forum. We've only had our camera for 1-2 months. From the very beginning of buying and setting the camera up, after charging for more than 4 hours when I set it up, the battery drains quickly to about 90% then a day or two later it holds at around 57% for about a week and slowly drains as it should. We've tried all suggestions.

smart home discussion
smart home os update

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hi UserJean,

    Greetings from the Roku Community!

    We want to investigate this problem further since the Roku Outdoor camera does not hold a charge. Could you elaborate more about the troubleshooting steps you have taken so far?

    We look forward to hearing from you soon.

    Thanks,
    The Roku Community Team

    • UserJean's avatar
      UserJean
      Channel Surfer
      3 months ago

      Hello, 

      I’ve gone through two full charges for this one outdoor camera. I’ve followed the instruction on how to charge it. I have the current firmware. There is limited battery use since the camera is set only detect when a person leaves and exits the front door, which only happens a few times a day. 
       
      After the charging is complete with the solid light, we’ve set up the camera and immediately the battery starts to deplete. It’s at 100% initially and then it drops between 60% and 56% within 2-4 hours. Then it holds at this percentage and slowly drains as it should. From the time I sent my inquiry regarding this issue, the camera is now at 50%. With my other two cameras that I charged on the same day, one is at 96% and the other at 99%. Those cameras also have more activity being captured. 
       
      On a final note the cameras are now only capturing images rather than video. Would you please help me fix this? Thank you.
      —
      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        3 months ago

        Hi UserJean,

        Thanks for your response.

        If you're still having trouble with the Outdoor Camera battery draining quickly, please visit your inbox as we have sent you a private message for further assistance.

        Roku Community Team