Forum Discussion

Highimhannah25's avatar
Highimhannah25
Channel Surfer
6 months ago

Error “Operation Failed” after enabling Camera Detects Motion feature

Yes I keep getting the “operation failed” as well. I’ve tried resetting the chime and delete the device from the app and redoing everything. Idk if it’s my phone that’s the issue or the app and what to try next. 

 

Smart Home App
smart home discussion

15 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 months ago

    Hey, Highimhannah25.

    Thanks for chiming in!

    Have you thought about deleting the Smart Home app and then reinstalling it? That might solve the problem! 

    Please keep us posted!

    Roku Community Team

    • Highimhannah25's avatar
      Highimhannah25
      Channel Surfer
      5 months ago

      Yes I tried that and it didn’t work. I turned the camera on and off and that did work at first but now it’s back to saying operation failed. I’m back to square one of trying to figure out how to fix it. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        5 months ago

        Highimhannah25,

        We'd like to take a closer look at this issue.

        Please share with us the following:

        • Does the issue occur when you click the events tab, view a recording, or open the app?
        • Could you send us a screenshot showing the error message?
          How do I insert an image in a post?
        • Roku Smart Home app version.

        We look forward to your response.

        Roku Community Team