Forum Discussion

Highimhannah25's avatar
Highimhannah25
Channel Surfer
6 months ago

Error “Operation Failed” after enabling Camera Detects Motion feature

Yes I keep getting the “operation failed” as well. I’ve tried resetting the chime and delete the device from the app and redoing everything. Idk if it’s my phone that’s the issue or the app and what ...
Smart Home App
smart home discussion
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
6 months ago

Hey, Highimhannah25.

Thanks for chiming in!

Have you thought about deleting the Smart Home app and then reinstalling it? That might solve the problem! 

Please keep us posted!

Roku Community Team

  • Highimhannah25's avatar
    Highimhannah25
    Channel Surfer
    5 months ago

    Yes I tried that and it didn’t work. I turned the camera on and off and that did work at first but now it’s back to saying operation failed. I’m back to square one of trying to figure out how to fix it. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      5 months ago

      Highimhannah25,

      We'd like to take a closer look at this issue.

      Please share with us the following:

      • Does the issue occur when you click the events tab, view a recording, or open the app?
      • Could you send us a screenshot showing the error message?
        How do I insert an image in a post?
      • Roku Smart Home app version.

      We look forward to your response.

      Roku Community Team

      • Highimhannah25's avatar
        Highimhannah25
        Channel Surfer
        5 months ago

        It occurs when I go to event recording and try to turn on record all motion detected and it tells me “operation failed” I’ve tried to reset the camera and chime, my wifi, my phone and it still won’t fix.