⚠️Buyer Beware: Roku Cameras No Longer Record Motion Events Without a Subscription
Just a heads up for anyone confused about why your Roku smart camera stopped showing motion events or snapshots — it’s not a bug. As of July 16, 2025, Roku quietly removed the ability to see motion-triggered images or recordings unless you pay for a subscription. I confirmed this with Roku support. They said the feature was removed because “still images were underutilized” and that now you need a Roku Smart Home Subscription to see events. There was no warning, no email, no notification — it just stopped working. You’ll still get motion alerts, but now they don’t include any image or video unless you’re paying monthly. That kind of defeats the purpose of a security camera. What changed: Motion events no longer save images or recordings Notifications still come through, but there’s nothing to see Roku support says this is intentional and permanent I used to rely on those snapshots to check what triggered alerts — now it just says “motion detected” with no info unless I’m watching live. I’ve already filed a complaint with the BBB, and I encourage others to do the same. If you live in California, Washington, or NY, you may also want to contact your state a general’s office — they tend to take consumer protection issues more seriously.
Update the Roku Doorbell to work with existing home chime.
Please update the Roku Doorbell to work with existing home chimes. 99% of the video doorbells can utilize existing home chimes and this is the only one where you have to pair and inaudible electronic chime to the device. This should be fixed, so the existing chime (which resonates through the house) can be used in conjunction with the blue tooth chime. Most single family homes have existing home chimes that resonate through the house. The blue tooth Roku chime is barely audible and sounds horribly electronic. I cannot hear it beyond the area it is installed. The solution is barely rocket science and can easily be added with the correct programming and wiring.
Smart Home Error Codes & Troubleshooting Steps
Hi Roku Community users, Are you encountering error codes with your Roku Indoor/Outdoor wired cameras on Firmware 6.0? We've got you covered! This post outlines common error codes and troubleshooting steps to help you resolve these issues. Error codes "-1, -5, -10, -15, -20, -25 or -30" Indicates: Mobile app unable to connect to the camera. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera"). Restart the mobile app (force close and reopen). Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -35 Indicates: Camera connected but not sending decodable video. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -40 or "Camera is currently off" Indicates: Camera is turned off. Troubleshooting: Turn the camera on from the livestream screen ("Turn the camera on" button). If unavailable, tap "More" below the Livestream and select "Power". Error code -45 Indicates: Camera has no network connection. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error code -50 or "Lost Connection to Camera" Indicates: Video session terminated unexpectedly. Troubleshooting: Verify your phone's network connection (mobile or Wi-Fi). Tap "Reconnect" on the livestream screen. Restart the camera from the mobile app settings (Livestream > Gear Icon > "Restart camera"). Restart the mobile app (force close and reopen). Power cycle the camera (unplug, wait 30-60 seconds, plug back in). Error codes -55, -60 Indicates: Smart Home app internal error. Troubleshooting: Restart the mobile app (force close and reopen). Verify your phone's network connection (mobile or Wi-Fi). If you're still facing issues related to the original topic, here's what you can do: Search the Community: Take a look around the Roku Community forums. You might find another thread discussing the same problem with more recent information. Start a New Thread: If you can't find an existing thread that matches your issue, feel free to create a new one! We're here to help. Happy Streaming! 💜 Roku Community Team
I have not had a good experience with any of your cameras
My indoor 360 just stopped working. No power. I probably had it for about 1 year. The indoor camera is glitching. Badly. I have had to send back two or three cameras because of your poor products. I have the camera professional that setting up these cameras because of this nonsense. Are you going to replace my cameras or not? If not I will go to ring I know it cost more but I'm tired of this .Roku Outdoor Camera SE minimum focal length
I would like to mount a wifi Roku Outdoor Camera SE with solar panel on my mother's bird feeder so that if she looks out in the back yard and sees a bird on the feeder she can immediately view it on her TV via the Roku Camera Channel on her Roku Player. Does anyone know the minimum (sharp) focal length of this camera? It needs to be around 8 inches or less.
When do you offer a Smart plug surge protector?
Is there a reason Roku hasn't made these yet? something like a 6 plug 2 usb would be great so I didn't have all those separate bulky plug switches. You already have a 2 plug outdoor but ( as far as I can tell) it's not surge protected. It couldn't be that much of a leap could it?
