Skip to contentBrand Logo
Sign In
  1. Roku Community
  2. Tag: black screen
Most RecentMost ViewedMost Likes
  • Sammij24's avatar

    Why won't my Roku TV screen turn on?

    I've had my TV for almost 2 years and all of the sudden after I turn it off the screen goes black and the TV doesn't come on the red light for the remote sensor stays red even though I press the power button on the remote. I have changed the batteries in the remote several times and still nothing. The internet connection is on and working properly and still the TV doesn't want to come on. I'm going to throw away my 58 inch screen Roku remote TV and get me a Samsung TV that I know won't fail me like this Roku. I wanted to watch TV and couldn't because the TV malfunctioned. I couldn't even get in contact with Roku so they can help me troubleshoot. Everything is email only. I cannot talk to a person. And they never responded to my email request for help. Sharp for Roku TV suck. I'm I'm very disheartened that I have to throw away a brand new TV and spend more money on a new one to function properly.
    Solved
    Sammij24
    6 years agoPlace TVs & playersTVs & players
    202KViews
    18likes
    177Comments
  • Annie22's avatar

    Roku TCL TV insanely dim/dark screen

    Waking up this morning I noticed my Roku tcl tv was dim to the point of a black screen. Shining a light on the screen would show the big white lettering slightly better, but any grey/small text is lost to the dark. I honestly havent even touched visual or developer settings before today, so this happened for seemingly no reason, as far as I know. Roku TCL TV Model 40s305. When turning the tv on it'll flash normal/bright, showing the red "loading" screen clearly, for nearly 1 second, before dimming again. I've reset my settings, replaced my surge protector/tried a normal outlet, I've reset my roku (both with a 1 hour power cycle, and a hard reset from in the settings). I've turned my brightness up & down, and even factory reset my roku tv. When I tried plugging a roku stick into my roku tv, and selecting hdmi 1, it'll show up named "roku #2" but the tv was still dark. I know this tv should work, considering it's bright/normal for a second when it's turning on. It was last updated December 13th and it checked for new updates 2 hours ago, to no avail. I feel like I've tried everything, hoping I can get some suggestions on any other possible solutions.
    Solved
    Annie22
    6 years agoPlace TVs & playersTVs & players
    405KViews
    5likes
    63Comments
  • ars's avatar

    How to fix TCL Roku TV with black screen

    Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice and forward twice) we can tell it rebooted but nothing changed. When unplugged and plugged back in the screen showed the red Roku background for a split second but it was out immediately, it was more like a flash. This Tv is only 4 months old. I submitted the problem on the Roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area.
    Solved
    ars
    6 years agoPlace TVs & playersTVs & players
    213KViews
    4likes
    215Comments
  • swal's avatar

    Hisense Roku TV has sound but no picture.

    Hisense Roku TV has sound but no picture. I have tried all the suggestions. It was working fine 3 hours ago was there an update?
    swal
    3 years agoPlace TVs & playersTVs & players
    50KViews
    3likes
    31Comments