Got a 75s425-75” 4K Roku HDTV Four months ago and while watching tv the screen went black while sound was still playing. We unplugged and plugged back in, we used the so called factory reset (hit the home button 5 times, up arrow once, rewind twice and forward twice) we can tell it rebooted but nothing changed. When unplugged and plugged back in the screen showed the red Roku background for a split second but it was out immediately, it was more like a flash. This Tv is only 4 months old. I submitted the problem on the Roku website with a copy of my receipt, they say expect a response within 48 hours. I purchased it at Nebraska furniture in Dallas, Tx area.

ars Thanks for the inquiry. As Tivoburkee mentioned, have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support and warranty or repair services for their products running the Roku OS. You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837. Thanks,Danny

How to fix TCL Roku TV with black screen

215 Replies

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russkz
Reel Rookie
6 years ago
fyi this is an all too frequent problem with TCl tvs - the led back lights fail My tv lasted 15 months so out of warranty. if you check on line this is a huge issue.. Bc of the loss of my roku tv i no longer use the platform and frankly i am hesitant to purchase another roku tv bc clearly they are not ensuring that manufactures that lhey license to are quality products with proper support I get that they are not at fault for the bad tv but they are in a position of influence and should insist on certain standards like say the tv sets should with normal use last longer than a year or 2 yrs. There is just no way a quality tv with normal wear and tear should fail so often for the same reason - led backlights. one has to conclude it is a defect in the tv and TCL should be accountable instead they act like they never heard of anyone having the problem. Shady#TCL55s405
- Marisa115
  Newbie
  6 years ago
  I have the same problem, changed out tCon angel and power panel. It’s only 20 months old and TCL says it depends on use, that I must have used it to much? I also have a Vizio that’s 5 years old with NO issues and a Westinghouse that is 4 years old with NO issues.
  Now I’m stuck with a broken Roku TV same del mentioned above, and Roku speakers that only connect to a Roku TV. I found 96 complaints about this TV on BBB website.
  - easyroot420
    Newbie
    5 years ago
    my tv is 1.5 years and just the other day turned on and black ,, we it dose have blue tiont tp it but still nothing .. bs if ya ask me ,, my 70 in vizo 5 years old np.. wtf tlc?
- Nydene
  Reel Rookie
  5 years ago
  Our TCL 55 Roku tv crapped out last week- black screen but audio was fine. We tried every reset suggestion on the web. Our tv is only 3 years old. For TCL to brag they are the biggest seller is a total sham. Too many of us as consumers have the same complaint about the picture blacking out and TCL couldn’t care less. Don’t buy their products anymore and maybe they will be accountable and fix the backlight defect. As senior citizens, we don’t have $400 to plunk down on a tv every couple of years. We are now using my mothers older 31” Vizio TV and it’s wonderful! So we bought a 65” Vizio a few days ago. NO MORE TCL. Or should I say Total Consumer Letdown.
  - jlc05
    Newbie
    5 years ago
    I just called them this weekend. I’ve had the same problem. My TV is maybe three years old. A week ago it was fine and now the screen is black. The representative was reading off a script and everything he told me to do I already did a week prior to calling him I was so aggravated trying to figure it out that it took me a week before I could call them after trying to problem solve myself. I told the rep and the supervisor that there is nothing but complaints about the specific model with the specific issue and they basically told me oh well the limited warranty was only for a year there’s nothing we can do. Roku please reconsider who you do business with because they do not stand behind their product and I will never buy another TCL TV again.
- RokuDanny-R
  Retired Moderator
  6 years ago
  russkz Marisa115
  
  Thanks for the post.
  
  Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
  
  You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.
  
  Thanks,
  Danny
  - russkz
    Reel Rookie
    6 years ago
    Hello Danny,
    I have contacted TCL and they claim the problem is not an issue with the TV and it was just a few months over a year and therefore out of warranty and they would do nothing. That is kind of my point they are claiming it is not an issue they hear about often which is clearly not true. A quick check onlline illustrates the problem is common. TV sets are expected to function well past one or two years, Roku has an excellent product and really needs to set a much higher standard for the companies that they license their product to. I purchased a Samsung tv and although I miss Roku platform the entire experience with TCL TV has left me uninclined to purchase a roku tv or device as a matter of principle.
Rlbrown65
Newbie
6 years ago
I have the TCL Model:50S421 Smart TV with ROKU, I have talked to TCL, unfortunately my TV is less than 2 years old and I didn’t buy extended warranty. I figured I would contact ROKU since they are partnering with them and see if I can get resolution but cannot find a direct way to contact customer service, so I’m here in the community. I would not recommend the TCL brand and I may be getting rid of my 6 ROKU devices if they are going to continue to partner with junk products.

ROKU please feel free to contact me; [personal information removed]
- Griz1bell
  Newbie
  5 years ago
  My tv is less than a year old. I've emailed tcl receipt and picture of black screen. They say they will get back to me 24 to 48 hours. Its been a week. They now want a picture "of the tv on". Can't do that with a black screen. There's a red line at the top that shows up for about 2 seconds. I have been calling and e-mailing tcl every day with no luck.
  - Bittersweet
    Newbie
    4 years ago
    I have two TCL's with this issue. One is completely blank after 10 months. Tried every fix recommended at this site and on the web. Second one cannot be turned off. If we turn it off accidentally, we have to unplug for 30 seconds and then plug back in and it reboots. What a bunch of **bleep**. No more for me after the other TV dies. ROKU made a bad deal with TCL. Will switch to something else in the future.
ErikS
Reel Rookie
5 years ago
My 55" TCL Roku tv Model 55S405 stopped working/screen went black after about 20 months. The manufacturer TCL said they would replace it however they are now going back on their word since the place I purchased it, Target, has updated their inventory system and since they no longer carry that model number they are unable to provide me with the correct receipt. I have the original order email however that is not sufficient for warranty claim and the receipt Target provided shows an incorrect model number due to their merch system changing. So frustrating!! Surely a TV this expensive should last at least 2 years. #TCLROKUTV
walidgo247
Newbie
6 years ago
Hello,

I was wondering if your tv problem is fixed by now since I have the same exact problem with mine.
It would be a great share of your experience since me and my Tv is in the parts unknown if the world to get support.

Thanks
12thman1979
Streaming Star
5 years ago
TCL TVs are total garbage. I no longer use Roku after my $500 TCL television had the “black screen” failure at 18 months. TCL acts like they’ve never heard of the issue even though there are 1,000’s of identical complaints on the Consumer Reports and Better Business Bureau websites.

Now I do not use a Roku device since neither Roku or TCL seem to care about correcting this problem.
DDW
Reel Rookie
5 years ago
Got the same black screen with my 55S405TLAA. Nothing worked to fix it. TCL customer service zero help in offering solutions. So disappointing for a 2-yr old TV. I’m never buying from this company again.
DDW
Reel Rookie
5 years ago
Got the same black screen with my 55S405TLAA. Barely 2 years old. Nothing worked to fix it. TCL customer service zero help in offering solutions. So disappointing for a 2-yr old TV. It’s sad, I like the functionality of these TV’s but I’m never buying from this company again, and I’m plastering BestBuy.com with negative reviews.
Splib
Newbie
5 years ago
Roku 4K 65" .. smelled a smell this morning like an electrical fire, no smoke or fire, just a burnt smell. wasn't the neighbors and smoke detector didn't go off, I turned on the tv and nothing but a flash of the red logo page then black, tried the reset procedures, still the logo flash then black, unplugged, reset factory blah blah, blah, logo flash black screen. Thx TCL just when I was happy at 4K everything. I only use as bigger laptop monitor, no cable no thx, just hmdi connection, prior some times the screen came on w pink hue in the last two weeks, restarted the computer and normal.. maybe the Hdmi cable failed or caused the failure for the screen. disconnected the tcl from laptop, laptop fine, tv black after logo flash... I will be in the hammock waiting for a solution aloha to all.
- RokuDanny-R
  Retired Moderator
  5 years ago
  Splib
  
  Thanks for the post.
  
  Have you tried contacting TCL support yet to inquire further? I'd suggest starting there to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
  
  You can reach them here: https://support.tclusa.com/televisions or at 1-877-300-8837.
  
  Thanks,
  Danny
  - Patrick-M
    Channel Surfer
    5 years ago
    Wasting your time with TDL support.
christianm1
Newbie
5 years ago
I honestly liked the brand Tcl Roku tv but I’ve been reading that their quality of products are defective and don’t last that long because of the LEDs and I’ve been experiencing this same problem, I took my 65’ inch tcl roku tv to a repair shop trying to keep the tv but the replacement led didn’t even last a month , just very sad with the quality
- Maak
  Newbie
  5 years ago
  It's NOT the LEDs or you wouldn't get a gray screen when it's turned on. It's the LCD portion of the panel that's going bad.
  - RokuDanny-R
    Retired Moderator
    5 years ago
    Hi everyone,
    
    Thanks for the posts.
    
    Some Community users have reported that they unplugged their Roku TV for 5-10 minutes then plugged it back in and the issue was resolved. We would recommend trying that to see if that resolves the issue you are seeing.
    
    If you are still experiencing an issue, we would suggest contacting TCL to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
    
    You can reach them via website here, or at 1-877-300-8837.
    
    Please keep us posted.
    
    Thanks,
    Danny
Tylisa_E
Newbie
5 years ago
My Roku tv is only allowing me to hear my sound and showing a black screen. When I turn it on it flashes Roku white and then goes dim and you can barely see the screen. I know it wasn’t the brightness because I turned on accessibility and turned it up. I’ve tried factory resetting the tv and everything nothing is working thus far. Please someone help.
- DDW
  Reel Rookie
  5 years ago
  You are screwed, especially if you have a TCL TV. Hate to be blunt but this screen blackout is a really **bleep** customer experience for tens of thousands of Roku TV owners across the country. I would love to sue TCL.
  - RokuDanny-R
    Retired Moderator
    5 years ago
    kh11
    
    Thanks for the post.
    
    If you are having an issue with your Roku TV screen going black but can still hear the audio, customers have reported that unplugging your device for 5-10 minutes then plugging the Roku TV back resolves the issue. Have you tried to see if that helps what you are seeing?
    
    Please keep us posted.
    
    Thanks,
    Danny
- DBDukes
  Community Streaming Expert
  5 years ago
  Tylisa_E wrote:
  My Roku tv is only allowing me to hear my sound and showing a black screen. When I turn it on it flashes Roku white and then goes dim and you can barely see the screen. I know it wasn’t the brightness because I turned on accessibility and turned it up. I’ve tried factory resetting the tv and everything nothing is working thus far. Please someone help.
  First, setting some expectations. Roku provided the software that the smart TV you have is using. Roku didn't build the TV. That's not to say the issue isn't with Roku software, but it's more likely to be a hardware issue, based on what I'm reading in the report.
  Provide information about the TV, including brand, model, and if you are able to use the menu, the Roku model number and Software version. Settings > System > About
  RokuKariza-D or RokuDanny-R may be able to assist or suggest with that provided information.
  - WApple8
    Newbie
    4 years ago
    Long time Roku customer here. Since 2010.
    I understand the sentiment from Roku regarding “we only provide the Roku software…”. However, Roku needs to understand the customer sentiment stating “TCL is a poor product. Stop providing your Roku software to disreputable company’s that manufacture poor products.”
    Seriously, if Roku is going to closely associate itself with a company such as TCL, then Roku needs to understand that they will be panted with the same dirty brush.
    Customers as asking Roku to find another company to base their software in.
- RokuDanny-R
  Retired Moderator
  5 years ago
  Tylisa_E Chanelli
  
  Thanks for the post.
  
  Some Community users have reported that they unplugged their Roku TV for 5-10 minutes then plugged it back in and the issue was resolved. We would recommend trying that to see if that resolves the issue you are seeing.
  
  If you are still experiencing an issue, we would suggest contacting your Roku TV manufacturer to see what options or suggestions they can provide. Each Roku TV manufacturer provides direct support for their products running the Roku OS.
  
  For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV
  
  Thanks,
  Danny
  - kh11
    Reel Rookie
    5 years ago
    I called tlc and they could not help. It is a shame that the tv just went black all on its own without any damage. It must have had its own defect. I think I am going to return the new one I bought because it probably won't last either

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How to fix TCL Roku TV with black screen

215 Replies

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