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  2. Tag: app feature
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  • ShaiQuinzel's avatar

    Unable to Access Subtitles on Disney Plus

    I am not sure whats happening. I have the settings on for the captions to always be on, and I don't have the option in the upper right-hand corner to put them on that way. Any help would be greatly appreciated!
    Solved
    ShaiQuinzel
    55 minutes agoPlace Apps & viewingApps & viewing
    38KViews
    1like
    30Comments
  • StreamingHammer's avatar

    Closed Captions come on briefly when "On replay"

    I have the same issue. However the captions do come on briefly when the “On replay” option is chosen.
    StreamingHammer
    6 hours agoPlace Apps & viewingApps & viewing
    24Views
    1like
    2Comments
  • mrjimw93's avatar

    Closed captions issue

    I am so disgusted with Roku! This is a problem they can't or won't fix. Even though the devices as set to captions on always, they aren't. We often go to a program to find that the captions, though supposedly on, aren't. Sometimes restarting the Roku restores them, sometimes not. I've reported this issue numerous times to customer service and nothing happens. One agent even told me it was the fault of the streaming service. Which makes no sense since I can watch the program on my phone or iPad and the captions are there. Has anyone else had this problem and have you discovered a fix?
    mrjimw93
    8 hours agoPlace Apps & viewingApps & viewing
    93Views
    1like
    9Comments
  • ByeClosedSystem's avatar

    Looking for Private Channels Feature or IPTV on Roku? Time to buy a different device!

    Goodbye Roku! Hello Amazon FireTV! Just an FYI if you want to be able to use IPTV streaming services, invest in an Amazon FireTV stick, I've seen them new as low as $14.99. Or maybe you hate everything Amazon. Fair enough, there's plenty of other device that utilize an Open Android system. Unlike Android-based operating systems, the Roku OS is a modified Linux OS which acts as its own closed system, meaning there is no way to jailbreak it or customize it. AKA, if they don't want you to use IPTV services, you don't. Save yourself the hassle of searching for hours on ways to sideload Roku with any IPTV streaming services, it is flat out a waste of time. If you are lucky enough to sneak one by on a sideload, it will be quickly disabled and your ability to sideload at all will be revoked. Roku made a definite mistake and underestimated the importance of their Private Channels feature. I for example am getting rid of ALL the many Roku devices I had on different TV's and have sworn off the company. I made one last ditch effort today to see if I could save the devices from storage by sideloading any IPTV streaming service and after wasting 1-2 hours trying, I am throwing in the towel SO SAVE YOURSELF THE HASSLE. I used to love Roku products and recommended them to all of my friends and family but removing such a beloved feature on all of their devices, I made the switch to Amazon (blegh) FireTV and haven't looked back. That said, I am by no means an Amazon fan and may switch further to just a generic Android device for TVs, that way I can install TiviMate Premium. If you have an IPTV streaming service plan, I'd highly recommend you do the same! Roku cut the private channel feature out of pure greed. They couldn't profit from it, so why allow it to continue? I'm proof why. You will continue to lose customers to your top competitors over this gaffe, I guarantee it. Adios, have fun on your closed system Roku's!
    ByeClosedSystem
    3 days agoPlace Apps & viewingApps & viewing
    7.9KViews
    2likes
    11Comments
  • northshoreman's avatar

    RetroMovie is back again (like CinemaBox, MovielandTV, Classico)

    This morning RetroMovie was working again. Note: I did not have to do any reset or restart steps, no joining other networks and trying again ... it just started launching again WITHOUT the "ERROR! Parsing JSON feed file". None of the recommended steps did ever actually work. RetroMovie this time has (at the very least) a majority of the content in the previous iterations (it is difficult to check all the films, I'm guessing there are in excess of 1000 films available). Note also: There are still no Logins or Registration required or offered, there are still no ads or commercials, there is a working Search, a Continue Watching track (which you can add to and delete from). There is a Watch List on the menu to the left when you press the < arrow in the navigatioin wheel (<, >, up, down, Enter), which does not seem to work (I could not determine how to add anything to the Watch List). There is a Movies selection on that menu, and all that does is close the whole RetroMovie app after thinking it over. There are a great number of classic movies ... I paged thru the Recent category ... 897 of them and I saw many of my favorites. There are also categories like Most Popular, Drama, etc.. There is no App Provider Contact anywhere that I can find. If the App Provider is "pirating" content, it is a complete mystery to me as to why they would be doing so. No fees, no ads, no user data collection of any kind that I can see. Why would they risk Copyright infringement? What would be their motive? Anyway, for those taht are fans of this channel, enjoy the (free) show!
    northshoreman
    4 days agoPlace Apps & viewingApps & viewing
    734Views
    0likes
    37Comments
  • Noobinator69690's avatar

    How to delete apps from the mobile app

    Hey everyone. I have 2 younger kids that both have Roku tvs. I love the fact that I can monitor what they have on their tvs and make sure they are watching appropriate things. In the past I used to be able to get on the Roku app go to devices and when I clicked on their device there was a thing that said "Apps" and I could view their currently installed apps or add new ones to their TV. I no longer have that option. When I click on their device it takes me straight to the remote. Is there any way to still do this through the mobile app or do I need to manually uninstall apps from their tvs now?
    Noobinator69690
    5 days agoPlace Apps & viewingApps & viewing
    47Views
    0likes
    1Comment
  • sh66's avatar

    Guest Mode options to move and remove apps are not available

    We use Roku Guest Mode on our TV to support guests who stay in our short term rental so they can log into their personal steaming services and be logged out automatically at the end of their stay. When Roku is in guest mode, the user is unable to select options on certain apps using the * key on the remote or in the Roku mobile app. Instead of the app options menu, a "Not connected to the Internet" dialog box is displayed: This dialog tends to confuse guest who may think there is something wrong with the TV or the internet connection. In spite of the message, the device is connected to the internet and the apps actually work when opened. However, without the options available guests cannot move apps to new locations on the home screen or remove them if unneeded. If the device is not in guest mode, the same apps present their options menu as expected. This seems to have started with a Roku system update about a year ago. We have been unable to clear the condition with any type of available reset within the Roku system (network connection reset, factory reset, etc.). Apps which we have noticed don't present their app options when in Guest Mode include: Netflix, Hulu, Showtime, Roku Channel, Fandango at Home, Pandora, iHeart, Disney+, Peacock, AppleTV, Parmount+, Max and Fubo. Apps which still present their app options menu when in Guest Mode include: Live TV, Prime Video, YouTubeTV, PBS, PlutoTV and Tubi. We would appreciate help resolving this issue.
    Solved
    sh66
    5 days agoPlace Apps & viewingApps & viewing
    489Views
    0likes
    17Comments
  • rpettis5's avatar

    Stuck on Spaceship/UFO graphic

    This is happening here too. Unplugged and waited and plugged back still just goes to the spaceship. This happens when it first comes one. Can not get to settings or anything else.
    Solved
    rpettis5
    5 days agoPlace Apps & viewingApps & viewing
    986Views
    1like
    18Comments
  • ProgramEnjoyer1's avatar

    The keyboard on the Roku app doesn't work on YouTube

    I am using the official iOS app for Roku (the one with +4M reviews) and there it seems to be a bug I want to report. I’ll appreciate any help relaying the message. The issue: While navigating YouTube I use my iPhone as a keyboard so I can write faster on the search bar. Today I went to search for something and the keyboard doesn’t work at all. I find using the remote itself tedious since I can’t type as fast as I’d like. I’ll change the app to see if it works somewhere else, but so far on YouTube it does not work.
    Solved
    ProgramEnjoyer1
    9 days agoPlace Apps & viewingApps & viewing
    348Views
    2likes
    15Comments
  • CntrlAltDelete's avatar

    No mass app delete options?!

    Funny how I can log into Roku account and one of the first things on screen is “add or subscribe to apps/channels” which brings me to a scrolling screen that enables me to add unlimited amounts of apps in seconds, and each added app will automatically appear on every single connection Roku device associated with the account.. but no available option to do the same in reverse.. from what I gather, I have to go to a singular device press * on every unwanted app scroll down to delete and repeat for every single unwanted app, then repeat on every other device connected to the Roku account.. so if there is 150 unwanted apps, 8 devices, I have to repeat those steps 1200 times, and even then there is no guarantee that those apps will not be reinstalled without notification or consent.. either these issues need to be addressed, or some complaints to BBB, state A.G.s office, FCC, so on so forth.. perhaps a class action (if unwanted apps are using bandwidth to update: and people who have monthly bandwidth limits are unable to stop these unwanted apps from using their bandwidth)= I smell money
    Solved
    CntrlAltDelete
    10 days agoPlace Apps & viewingApps & viewing
    77Views
    1like
    2Comments