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  1. Roku Community
  3. Tag: Crash
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  • Harleybabe38's avatar

    How to fix Netflix not working on my Roku streaming device

    I tried everything you had suggested but it still is trying to load, stays at “0”. Any new updates anyone can share?
    Harleybabe38
    2 years agoPlace Apps & viewingApps & viewing
    88KViews
    1like
    51Comments
  • mcp's avatar

    AGAIN Roku app cannot find IP address of Roku Express

    UPDATE TO ORIGINAL POST: I thought I had found a solution to this problem by turning off the privacy settings on my iPhone WiFi settings. This stopped working pretty quickly. Then the app started working randomly again for a few days, without having to change any iOS settings! Unfortunately, the situation has now reverted to not being able to connect. I have confirmed that the app works with Roku’s at other houses. My internet provider says the issue is not theirs. Does Roku have a solution yet? My roommates and I have been using the Roku app as a remote for our Roku Express specifically because of the ability to play audio through headphones and not disturb each other. It was working for months, but in the past few weeks the app would randomly drop the connection then have to reconnect. Today, the app could not connect to the device at all. I have restarted the app and the device, checked the WiFi setting, and even factory reset the device. The phone and the device are linked to the same WiFi, the IP addresses are both 192.168.1.XX. No VPNs are involved. The connection on the Roku device says it is excellent. When I try to connect manually with the IP address, the app says there is no device found there. I am inputting the correct address, as I am copying it directly from the “About” section from my TV screen. Control by mobile apps on the device is set to default. The WiFi is Spectrum. We only have one network available, and we cannot even access the Access Point settings. The phones have local network access enabled for the app. We have tried with multiple phones, all iPhones running the latest iOS, so we believe it is a problem with our device or the app, not the phones. We have gone through every step given by Roku’s troubleshooting guide, and nothing has changed.
    Solved
    mcp
    2 years agoPlace TVs & playersTVs & players
    5.4KViews
    1like
    8Comments
  • Shanna3's avatar

    The Fox News app freezes and won't load past 13%

    I can see that this has been an ongoing issue. If it continues I will be replacing all of my Rokus and will no longer recommend them to others. Please get it together.
    Shanna3
    12 months agoPlace Apps & viewingApps & viewing
    4.8KViews
    5likes
    75Comments
  • Mrgalbrea's avatar

    YouTube app freezes on Roku device

    Youtube app on my TCL 55-in TV freezes on startup. Also cannot stream YouTube from my pixel 8 Pro to the TV even though YouTube runs fine on the phone. This just started today and has been unresolved all day.
    Mrgalbrea
    10 months agoPlace Apps & viewingApps & viewing
    4.2KViews
    0likes
    9Comments
  • Choboticus's avatar

    Roku slow to respond when navigating channel

    I have a Roku3 and have been experiencing similar issues. Not only was the Roku itself laggy, but the lag affected apps differently. YouTube was by far the worst affected, lagging to the point of being unusable and often crashing to a gray screen that required rebooting the Roku before YouTube would ever work again. I solved the problem (fingers crossed, knock wood!) by connecting the Roku to my router via Ethernet instead of wifi. Apparently, using wifi heavily taxes the Roku's CPU.
    Choboticus
    2 years agoPlace Apps & viewingApps & viewing
    3.6KViews
    0likes
    6Comments
  • ctech6837's avatar

    Roku Mobile Version 9.3.1 won't run on my iphone

    Starting 2 days ago when my iphone automatically installed Roku Mobile Version 9.3.1 I can no longer use the Roku Mobile app. I click the icon and the app just hangs on the main loading screen, never getting beyond the purple loading screen I have an iphone XR, iOS 16.4.1. I've uninstalled the roku app, rebooted, and reinstalled. The problem came back with 15 minutes. The app is no longer usable and I'd love to let Roku support know that 9.3.1 is broken on my phone. Any ideas on how to install the old version?
    ctech6837
    3 years agoPlace TVs & playersTVs & players
    2.6KViews
    2likes
    4Comments
  • sparrowj's avatar

    Roku Streambar - Keeps kicking me out of my apps and back to the home screen

    Device information: Roku Device Model: 9102CA - Roku Streambar Serial Number: YL00D6313140 Device ID: 2C108D313140 Software OS/Version: 12.5.5 - build 4174-95 Which streaming channels are you experiencing this issue on? Disney Plex YouTube Prime Netflix Discovery Bodi *Seems to be every channel that's installed* Tracker ID when this issue occurs (when you see this issue occur, quickly press Home 5 times and Back 5 times.) ID:40-097-125 Steps to reproduce the issue you are seeing If you see something different, can you please let us know? Streaming content from any of the impacted channels, the media plays for a bit than it just randomly stops working. Extra Information: I have tried rebooting, uninstalling the impacted channels one by on. I've done a soft factory reset, and a hardware factory reset too
    sparrowj
    2 years agoPlace Apps & viewingApps & viewing
    2.1KViews
    1like
    18Comments
  • gregg827's avatar

    New CNN Update is Freezing on the New Menu Screen on my Roku Player

    Hi all, I tried to access CNN via the Roku player as I usually do, and today there was an update about their "new and improved" menu. However, it's not improved; I can't access anything and just see a black screen with some menu text, but no pictures. Any help? Edit: It doesn't work on my Roku TV either!
    gregg827
    2 years agoPlace Apps & viewingApps & viewing
    1.9KViews
    2likes
    14Comments
  • Navski's avatar

    Roku (official app) android

    Roku app for android will not load on Android 8.
    Solved
    Navski
    2 years agoPlace TVs & playersTVs & players
    1.8KViews
    0likes
    4Comments
  • Summuus's avatar

    Multiple channels and screensaver crashes

    Nov 1, 2024 Device type: Roku Ultra Serial number: X028000E7524 This one is a replacement from a 3 week RU that crashed... this new one here crashes also! It's like there's some kind of odd memory leak. They crash at the stupidest times too... MOSTLY from just exiting the screensaver OTHERS like a hard back to HOME from like YouTube or Streaming service. It is extremely ANNOYING! Where is the quality control Roku? I have a latest 80" Sony Brava TV that supports EVERYTHING. External Inputs are all setup properly to Dolby Vision. I have HDMI 2.1 that support the best in Dolby Vision. This problem is NOT on my end. PLZ fix your Firmware! Thanks
    Summuus
    12 months agoPlace Apps & viewingApps & viewing
    1.6KViews
    1like
    6Comments