AGAIN Roku app cannot find IP address of Roku Express
UPDATE TO ORIGINAL POST: I thought I had found a solution to this problem by turning off the privacy settings on my iPhone WiFi settings. This stopped working pretty quickly. Then the app started working randomly again for a few days, without having to change any iOS settings! Unfortunately, the situation has now reverted to not being able to connect. I have confirmed that the app works with Roku’s at other houses. My internet provider says the issue is not theirs. Does Roku have a solution yet? My roommates and I have been using the Roku app as a remote for our Roku Express specifically because of the ability to play audio through headphones and not disturb each other. It was working for months, but in the past few weeks the app would randomly drop the connection then have to reconnect. Today, the app could not connect to the device at all. I have restarted the app and the device, checked the WiFi setting, and even factory reset the device. The phone and the device are linked to the same WiFi, the IP addresses are both 192.168.1.XX. No VPNs are involved. The connection on the Roku device says it is excellent. When I try to connect manually with the IP address, the app says there is no device found there. I am inputting the correct address, as I am copying it directly from the “About” section from my TV screen. Control by mobile apps on the device is set to default. The WiFi is Spectrum. We only have one network available, and we cannot even access the Access Point settings. The phones have local network access enabled for the app. We have tried with multiple phones, all iPhones running the latest iOS, so we believe it is a problem with our device or the app, not the phones. We have gone through every step given by Roku’s troubleshooting guide, and nothing has changed.Solved5.4KViews1like8CommentsCannot connect New IPhone 14 Plus to Roku devices
We currently have 4 Roku devices on our home network, all previously working with the Roku App on multiple IPhone 12s. We recently upgraded three phones to the IPhone 14. Two phones are working properly with the App and the Roku devices. One of our phones does not recognize any of our Roku devices using the Roku app. We have confirmed the phone and devices are on the same network (5g). We have uninstalled and reinstalled the Roku App. We have reinstalled the phone from back up. We have successfully installed a singular Roku device manually with the IP address but cannot install more than one at a time. We are looking for additional options to resolve this issue.7.7KViews1like59CommentsRoku App launches incorrectly. Roku App freezes.
I read similar problems but this is a bit different so I am posting a new thread. I am noticing two problems with the Roku App. First, often times when I initially launch the Roku App it will open to a plane Roku logo and freezes or to an error screen stating there was an issue with the connection and provides two options, to ‘use the remote’ or to ‘retry’ as well as the normal tabs at the bottom of the app screen for ‘home, remote, etc.’ None of these function, the app responds to nothing. So I can then close the app and relaunch it and it will begin to function. Second, the Roku App will often freeze completely if I navigate away from the application, forcing me to close and relaunch the App for it to function. These issues only recently began to occur beginning a few weeks ago and continue to persist. If it helps, I use the iPhone 16 Pro and a Roku Express 4k+ The ‘Associated Products’ list on this form is not working properly.640Views1like8Comments