StreamerP
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Re: Unable to disable WiFi
Skai, I went through the same thing a couple of years ago with two different TCL Roku TVs. I spent hours working through the regular and secret menus, and found there was no way to turn off the Wifi via the software. I finally opened the back of the TVs, identified the cable that connects the main board to the small wifi board, and disconnected it from the main board. This worked, but one of the TVs would have to be rebooted once every couple of months. The other one never had a problem. I finally relented a few months ago and reconnected the Wifi on both TVs so I could better troubleshoot issues when they arose. This is really strange and seems a little nefarious on Roku's part, because I have never had another device (computer, cell phone, TV, or streaming device) that creates and operates an access point when you disable the Wifi. (Yes, it is configured as an access point, not just a Wifi client.) I searched high and low on the web and could not find any rhyme or reason why the Roku TVs do this. The only reason I can think of is because the Roku voice remotes use Wifi instead of Bluetooth, and Roku may want this feature to always be available. Two other annoying issues with all Roku TVs and devices are: (1) You cannot change the assigned Roku account without resetting the device. (2) You cannot remove an associated Roku voice remote without resetting the device.61Views0likes6CommentsRe: Updating Roku account information
Unfortunately, there is no specific menu options to remove or change the account assigned to a Roku device. This is because all of the configuration settings of a Roku device are assigned to and associated with a single Roku account. So your only option is to reset the device, which is basically equivalent to removing the Roku account assigned to the device. There are three ways to do this. First, you can do a complete factory reset of the device (Settings->System->Advanced system settings->Factory reset->Factory reset everything). Second, you login to the Roku account online (https://my.roku.com/account). Then select the target device under the "My Devices" section of the web page. This displays the Device details page. Then select the "Remove device from account" link. Third, you can install the iPhone or Android Roku application on your phone. Then open the app and login to the Roku account. Select the "Account" icon on the bottom right corner of the app. Then select the "Devices in account" icon on the top left cornet of the app. Finally, select the target device, and click on the "Remove device from account" link.97Views2likes0CommentsRe: Live TV Pause Bug on Roku Select Series TV
I am still having the audio sync, video glitch, and pause buffer dump issue with the OTA Live TV Pause function on my 55 inch Roku Select Series TV. In April, I received a replacement TV, but it did not fix the issue. This was a 2023 model that replaced my old 2023 model (55R4A5R). Roku is now sending me another replacement, but it is the 2025 model (55R4C5). We will see if this newer model solves the problem, or if it has the same issue.31Views1like0CommentsRoku Select Series and Plus Series Live TV Pause Bug
In January, I purchased a new 55" Roku Select Series TV from Walmart. After using the TV for over a month, I noticed that the Live TV Pause feature for Antenna TV had a bug. With a USB stick installed and configured to support this function, the video would glitch, the audio would stutter and go out of sync, and/or I would loose the contents of my pause buffer. This happened at random intervals roughly between 5 minutes and 40 minutes. After reading numerous posts on the Roku Community site, I discovered that this issue had been reported for over a year by other owners of Roku Select and Plus Series TVs. I also found that Roku Technical Support was basically giving them the run-around, saying they were fixing the problem, but never resolving it. I contacted Roku Support myself about four months ago, and since then, they have been giving me the run-around. After about six interactions over the course of a month, they replaced my TV, but that did not fix the problem. Then they informed me that the problem had been escalated by the back end team, but failed to follow up with any more information over the course of six weeks. This past week I had two more phone calls where I requested a refund. Roku Technical Support informed me they are still working on the issue. They assured me it is a software problem and not a hardware issue, so a replacement TV won't fix it (although they already tried that a couple of months ago). They said the problem had been escalated (it was already escalated six weeks ago). Finally, they said that the issue would be fixed by a Software Update to my particular TV (even though the problem seems to affect a large number of Roku Select Series and Roku Plus Series TVs). Although I requested it, they refused to provide any further technical information about the problem or any timeline on how soon it will be fixed. I guess I'll call back in July and request a refund again. The final issue that I would like to mention is the way the moderators on the Roku Community site manipulated the various posts related to this problem. They combined numerous topics into a single topic. They also combined posts about a different Live TV Pause Bug that affects third-party TVs (e.g., Sharp and TCL) into the same topic. When the other bug was successfully fixed, they marked the entire topic as "solved." However, the Live TV Pause Bug that affects Roku Select Series and Roku Plus Series TVs has not been corrected. Although you can still post to this topic, it is such a jumbled mess (especially with the new hierarchical format), that it is virtually unreadable.79Views0likes0CommentsRe: Live TV Pause Bug on Roku Select Series TV
It's been over a month, and the "backend team" still has not contacted me about any progress on the Live TV Pause Bug. At this point, it seems that they are giving me the same treatment as the other customers that reported this issue with their Roku Select Series and Roku Plus Series TVs over the past year.29Views0likes1CommentRe: Live TV Pause Bug on Roku Select Series TV
kwwells51 (Sharp TV) and JoanneWill (TCL TV) seem to have things corrected with their Pause issues. I just checked, and my Roku Select Series TV still has its problem. Here is the latest response from Roku Support. ********************************** Roku Customer Support reference #: 11736878 André, May 13, 2025, 18:52 PDT: We thank you for your response and are extremely sorry for the delay. Today's update in regard to the issue you reported is that the engineering team is still working on the issue, running several tests to ensure that this issue is getting resolved for good. We request you to bear with us while the back end team comes up with a permanent fix. We'll keep you notified via this e-mail thread at the earliest possible. Thanks, ROKU Customer Support **********************************58Views0likes2CommentsRe: Live TV Pause Bug on Roku Select Series TV
The new Roku 14.5 release was applied to my Roku TV (from version 14.1.4 build 7709 to version 14.5.4 build 5944). To see the version number select "Home->Settings->System->Software update". Unfortunately, the Live TV Pause Bug was not fixed by this release.659Views1like5CommentsRe: Home screen changes background and icons
I see that there was a new release applied to my Roku TV (from version 14.1.4 build 7709 to version 14.5.4 build 5944). To see the version number select "Home->Settings->System->Software update". When a new release is installed, sometimes they update your home screen and/or install certain apps. The home screen can also be automatically updated with seasonal or sponsored themes at various times of the year. To simplify things and prevent automatic updates to your home screen, explore the following menus. => "Home->Settings->Theme" Try turning off the "Seasonal wallpapers", "Sponsored wallpapers", and/or "Wallpaper animations" => "Home->Settings->Home screen" Try hiding items such as "Recommendation rows", "Feature free", "What to Watch", etc.260Views0likes0CommentsRe: Live TV Pause Bug on Roku Select Series TV
Roku Support sent me this email last week about the Live TV Pause "video stutter/audio sync/buffer dump" issue. ***************************** Roku Customer Support reference #: 11736878 CK Sai Naveen, Apr 22, 2025, 06:40 PDT: We sincerely thank you for all your efforts in gathering all the requested information. As we discussed, we have shared all the information with our back end engineers and they are vigorously working on the reported issue. To set a proper expectation, our back end team will try to reproduce the issue and will run several tests in order to identify the root-cause of the issue in order to come up with a permanent solution. This requires some additional time for us to get back to you with the update. Until then your patience is highly appreciated. ****************************767Views0likes7Comments