Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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wireless receiver cable no longer works

The wireless receiver cable for my Roku is really flimsy and has come apart, so my Roku device no longer works. Can Roku provide a replacement? The serial number of my Roku is 263997733511.

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Community Streaming Expert

Re: wireless receiver cable no longer works


If you are still within the 1-year US warranty, see this page for warranty and return information:  https://support.roku.com/article/208757058


Otherwise, you may purchase a replacement for your particular Streaming Stick model:

For Streaming Stick 3810/3811: https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver


For Streaming Stick 3820/3821:  https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-st...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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