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Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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jeetk12345
Newbie
‎12-05-2023 07:08 PM

wireless receiver cable no longer works

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The wireless receiver cable for my Roku is really flimsy and has come apart, so my Roku device no longer works. Can Roku provide a replacement? The serial number of my Roku is 263997733511.

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makaiguy
Community Streaming Expert
‎12-05-2023 09:23 PM

Re: wireless receiver cable no longer works

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@jeetk12345-

If you are still within the 1-year US warranty, see this page for warranty and return information:  https://support.roku.com/article/208757058

 

Otherwise, you may purchase a replacement for your particular Streaming Stick model:

For Streaming Stick 3810/3811: https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

 

For Streaming Stick 3820/3821:  https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-st...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert
‎12-05-2023 09:23 PM

Re: wireless receiver cable no longer works

Jump to solution

@jeetk12345-

If you are still within the 1-year US warranty, see this page for warranty and return information:  https://support.roku.com/article/208757058

 

Otherwise, you may purchase a replacement for your particular Streaming Stick model:

For Streaming Stick 3810/3811: https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver

 

For Streaming Stick 3820/3821:  https://www.roku.com/products/accessories/usb-power-cable-with-long-range-wifi-receiver-streaming-st...

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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