Wi-Fi & connectivity

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"Wifi hardware missing" error Roku Express

Hello. I have a Brand new Roku Express. Cannot see any wifi networks. No mobile hot spot, not my neighbors or any other network I see on my phone. Error message on screen is "Wifi hardware missing" Have tried resetting roku and router multiple times. Checked wifi settings per advice on Roku community. Device sees NO networks and there are a few available ones. Using an Arris Surfboard modem/router,
2.4 Ghz, b,g,n,ax, channel 11 (also tried 1 and 6), bandwidth 20.
Perhaps the device is defective? It has never seen any networks
Device SN: SOCC341U5MYF
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Community Streaming Expert

Re: "Wifi hardware missing" error Roku Express


It sounds like your Express has a defective WiFi receiver. It definitely SHOULD be able to see 2.4 GHz Channel 11 with a minimum of a b/g/n connection parameters.

If you have sufficient control with your remote to go to Settings > Network > About, check  your indicated Wireless MAC address.  If it's all zeros you don't have a working WiFi receiver.

If newly purchased, you should be able to return it for a replacement.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X