Wi-Fi & connectivity

[Buttersip]

I tried everything but nothing works. Only thing it will connect to is my hotspot.

[Buttersip]

Definitely never buying from Roku if this isn’t fixed

[RokuJohnB]

Hi @Buttersip,

Greetings from the Roku Community!

We will be more than happy to investigate further this issue that you had with your Roku device since it will not connect to your Wi-Fi. Can you please provide the following information below?

• May we know what kind of Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• How far is your Roku device from your network router?
• Are you getting any error messages or codes?

For more troubleshooting steps, check out this support article: How to fix internet errors and issues on your Roku streaming device.

We look forward to hearing from you soon.

Thanks,
John

[KJSS]

I have the same issue with a stick I got few months ago.  I went to Settings, then System, then Advanced System Settings, then Network Connection Reset.

Then my remote started working again and all was good.  No hangups on setting up like looking for wireless networks.

All is good now.