Wi-Fi & connectivity

[dante_semenko]

We recently installed a new modem from Shaw and now I cannot connect my mobile remote with my Roku device.  The error message “We didn’t Find a Roku device on your network” appears.  I lost my physical remote so I cannot go into settings and connect manually.  I also tried using the Remoku chrome extension on my desktop to find my IP address.  The previous modem was sent back to Shaw from my landlord.  

What else can I do?

[renojim]

You either have to get a physical remote or configure your new modem/router to match the last Wi-Fi network your Roku device is expecting - same SSID/network name and password.  You can't use any app as a remote until it's connected to a network.

[joy1107]

Hi, I have the same issue with an old roku (not firestick), no remote, and do not have old wifi network and password. I downloaded the mobile app, changed the settings on my iPhone to match my wifi network settings, however, it still does not work. Can you help?

[Strega]

As mentioned above, you'll want a real remote if you can't match the old SSID and passphrase. (And any time you choose to change SSIDs and/or passphrases in the future - so a remote is always a good thing to have.)

[atc98092]

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@joy1107wrote:

Hi, I have the same issue with an old Roku (not firestick), no remote, and do not have old WiFi network and password.

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If you don't know the previous network's SSID and password, then you must have a remote to connect the Roku to a network before the app can be used. Since you mention it's an older Roku, perhaps it has a Ethernet jack and you can connect your Roku with an Ethernet cable to your router. Then the Roku will connect automatically to the wired network, and the Roku app on your phone should work just fine.

And again, if it's not a Roku Stick (it doesn't plug directly into the TV HDMI port, but needs an HDMI cable), then you can get an inexpensive generic IR remote from almost any store that sells electronic equipment for less than $10. Just make sure it lists support for Roku players.

[makaiguy]

For the above discussions, note that setting your router to your former routers' network name (SSID) and password only works if your Roku is still trying to connect to your former network. If it was no longer connecting to that network when you shut it down, if you have cleared its network settings, or if you have done a factory reset, your only recourse is to use a remote to set the Roku network connection up.