Wi-Fi & connectivity

[RokuEmmanuel-D]

Welcome, and thanks for being part of the Roku Community, @Dragonfire13!

We appreciate you sharing your experience with us. We completely understand how inconvenient this must be and we'd like to help.

Have you tried using another network such as a Mobile Hotspot to see if it'll do the trick? Also, what is the exact behavior when trying to update your Roku?

Let us know what you find out, and get back to us soon. 

Best,
The Roku Community Team

[briggins]

Here is what happens: You turn on the TV, the Express boots and displays a S/W update screen(14.0 - 14.1, Update Now/Update Later). You click Update Now and the install starts. It gets to 98, 99% and then returns error code 004. After you click OK, the main Roku screen is blank.

[RokuEmmanuel-D]

Thanks for keeping us posted, @briggins!

Please keep an eye on your inbox as we have sent you a private message. We're willing to get you back on streaming, and we'll be able to assist you from there. 

Looking forward to your prompt response. 

Best,
The Roku Community Team

[Dragonfire13]

Correct.
i also tried a HotSoit WiFi from my phone - did the same thing.  It will do this 1 or 2 times then go back to Home...

Streaming works after that.

[RokuEmmanuel-D]

Thanks for the update, @Dragonfire13!

Could you also keep an eye on your inbox? We will be sending you a private message, as we have something to discuss with you.

We are looking forward to your prompt response. 

Best,
The Roku Community Team

[DJ29]

Multiple attempts at rebooting every day.  Each time the software update gets up to 83% and then "Can't update software. Please try again later.  Error 004

[RokuEmmanuel-D]

Great to have you join us here in the Roku Community, @DJ29!

Thanks for reporting this issue to us. We understand that you're experiencing an issue updating your Roku device, and we'd like to dig deeper into this. 

To assist us in the investigation, please provide the details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)

Please get back to us soon. 

Best,
The Roku Community Team

[briggins]

This solution worked for me:

https://community.roku.com/t5/Wi-Fi-connectivity/Update-error-004-over-and-over/td-p/914263/page/3#M...

Sure enough, my Express was set to connect to the beta server instead of the release server. And it took a couple of power cycles (disconnecting the Roku from USB power) and attempts to update the S/W, which I eventually and successfully executed right from the Secret Reset and Update menu.