Hello , I have restarted my tv , wifi box and gives me an error code 014.40 what can I do to connect to my wifi ? It connects to my phone hotspot with no problem.
Hi @Jennersxoxo
Thanks for reaching out here in the Community!
Could you tell us who is your internet service provider? If it's Comcast or ATT, we would recommend changing your router settings for the 2.4 GHz band from g/n to b/g/n, as customers have stated that this helped resolve their issue.
If still no dice, please reply here with the model number of your Roku device. This can be found in Settings > System > About.
We look forward to your response.
All the best,
Kariza
Bear with me, as you haven't given us enough information to narrow down the possible issues.
There are some router setting issues that can prevent establishing Roku wifi connections. And to make matters worse, some of them can be caused by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.
Reconfiguring Router
Thanks to forum user @AvsGunnar for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:
If your problem was not caused by any of the above, often a restart of the router (even if other devices are still connecting) followed by a restart of the Roku will allow the connection to be reestablished. Depending on your Roku model and Roku version number you'll find the "System restart" option under either "Settings > System > Power" or "Settings > System", or if more convenient you can just remove the Roku's power for a few seconds and let it restart.