Wi-Fi & connectivity

[Bobbyclivej]

Problem being with this update I don't get wifi anywhere apart from right next to my router which isn't in my room , box worked in my room until Tuesday and now can't detect any wifi unless it's in the same room as my router

[BK420]

It seems extremely generous at this point, to assume that roku is even aware of an issue, let alone planning on providing a fix. I'm just blown away by how **bleep**ty this company is at this point. I have no expectations that my device will function normally again & am in the process of shopping for a replacement. I know nobody from the company checks these boards, or gives a **bleep** about the customer experience, total waste of $, but figured I'd share as a potential fix, since roku's customer service model is apparently "crowd sourced solutions" in lieu of "actual customer service".  Aka "we don't give a **bleep**, we've already got your $, you figure it out." **bleep** this bull**bleep**. Enough already!

[C_I]

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@Bobbyclivej wrote:

Im curious on how to? Cause when i connected to my wifi by putting my box about a foot away from my router there wasn't an update

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      To get an update, go to settings>system>system update. In most cases it would check for an update every day then automatically update it. But WiFi is a set network and there's no updates unless you update your WiFi. Try to go to Settings>Network>Check Connection and if you have to try set up connection.  If the device you are trying to stream from and the device you have your Roku  connected then yes, you need to have your device next to your router. Today, modems have built in routers. 

[Jrf]

Has anyone from Roku ever responded to post on this site? Is this the official Roku website. I am under the impression it is. 

[rrh]

I am in an e-mail conversation with a Roku support person, but to initiate that conversation I had to lie about which device I have in order to get the site to let me send an e-mail. Very poor customer service. I understand that people with Roku TVs and the Express device are having this problem--these people are customers of new devices (unlike my old Roku 2). So the unwillingness to provide support is hard to understand and frustrating.

[C_I]

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@rrh wrote:

I am in an e-mail conversation with a Roku support person, but to initiate that conversation I had to lie about which device I have in order to get the site to let me send an e-mail. Very poor customer service. I understand that people with Roku TVs and the Express device are having this problem--these people are customers of new devices (unlike my old Roku 2). So the unwillingness to provide support is hard to understand and frustrating.

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        I have Express+ device and I'm not having that problem.  And I updated to the 9.3 software update a few months ago. 

[rrh]

There is no guarantee they'll produce a fix soon, but if they do, it would be great if I could manually update the software rather than keep my phone in hotspot mode indefinitely.

[atc98092]

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@Jrf wrote:

Has anyone from Roku ever responded to post on this site? Is this the official Roku website. I am under the impression it is. 

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Yes, this site is operated by Roku. No, it's not a technical support forum. The Roku employees that monitor this can get you in touch with a support specialist, but they only provide general guidance here that can be found on the Roku self-support site. Many times other users can provide worthwhile assistance faster then you can get from Roku, but there's a limit to what other users can do. 

[C_I]

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@rrh wrote:

There is no guarantee they'll produce a fix soon, but if they do, it would be great if I could manually update the software rather than keep my phone in hotspot mode indefinitely.

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        Do you connect to Roku using your phone, without a Roku device? That may be part of your problem.

[rrh]

To be clear, connecting the Roku through the internet through my phone allows the Roku to work as long as it's connected through the phone. It doesn't, and won't lead to, a fix to the router problem until Roku recognizes the problem and creates a fix. I'm trying to convince them that there is a problem that they should fix.