Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Thumper51
Newbie

Problem connecting to a resort’s internet

I stay at a lot of Club Wyndham resorts and take my Roku Express 4K+ to access all my streaming services. 

These resorts all use ResortNet2 for their guests to use; asking guests to input their name and room number. This has been working fine for me until trip. When I connect to the local network my Roku is not asking me if I am in a hotel or dorm; therefore I can not enter the validation information for my access to the internet. 

my last software update took place on 1/8/25. 

any suggestions as to why this started? It worked fine when I traveled in November of 2024. 

Labels (1)
0 Kudos
1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: Problem connecting to a resort’s internet

@Thumper51 

Are you able to logout of ResortNet system with all your devices first and then try using the Roku device?

Some users have reported that the order in which they connect the Roku device to the Hotel/Dorm mode sometimes makes a difference due to the hotel's network settings. (especially when using some iphones).

----

Can post some workarounds to get you streaming if we know what you have available to you.  Do you have a laptop (and what OS) and/or a mobile phone that allows for hotspot/wifi tethering?

The above will allow you to create a "hotspot" but use the hotel's wifi instead of your own data and then you can connect your Roku to that connection. (just need to know what you have available to you to tailor response).

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, 4802, 4850, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.