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TV suddenly shuts off.......roku issue?

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Twice a night my TV shuts off while watching.  It seem to happen on all channels, whether we are watching YouTube TV, Netflix or Acron.  We stream using a line of sight internet connection disk on the house roof, to a router, to the Roku.  How do i trouble shoot this issue to figure out if it is the roku?

 

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RokuKariza-D
Retired Moderator

Re: TV suddenly shuts off.......roku issue?

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Hello @bryanbrown4638

Thanks for reaching out here in the Community.

Please be aware that in Roku OS 10.5,  we've added a new Power item in Settings > System menu for some Roku models. If you have this Power item, under Auto power savings, see if deactivating after 20 minutes of no interaction fixes the problem.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator

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RokuKariza-D
Retired Moderator

Re: TV suddenly shuts off.......roku issue?

Jump to solution

Hello @bryanbrown4638

Thanks for reaching out here in the Community.

Please be aware that in Roku OS 10.5,  we've added a new Power item in Settings > System menu for some Roku models. If you have this Power item, under Auto power savings, see if deactivating after 20 minutes of no interaction fixes the problem.

Keep us posted!


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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