Wi-Fi & connectivity

[Twolvez2121]

Approximately two weeks ago, the only device in the house that started experiencing slowness issues was our Roku streaming device on one t.v. Internet provider has been contacted, all troubleshooting has been completed, and we still can watch 90 secs maximum before the spinning wheel of death shows itself. The streaming app will then close or report "An issue has occurred, please try again." 

The device is less than one year old. Any suggestions?

[makaiguy]

@Twolvez2121-

If you are using a Roku device plugged into into the USB port on the TV for power, try powering from house power via a USB power adapter -- one may have been supplied with the Roku**.

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the TV's USB port can provide, something's got to give. In many cases this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past. If you were just barely scraping by before, this might push you over the edge.

** If your Roku didn't come with an adapter, or if you don't have a Roku adapter handy, a USB power adapter you have from another device should work as long as the fine print on it says it outputs at least 1 amp (1000 milliamps). More than 1 amp is okay, the Roku will only draw what it needs.