Wi-Fi & connectivity

[Mre2u]

That is a TERRIBLE reply!   We often NEED to connect to mobile hotspots temporarily.  Sometimes the main network is out.  Please give appropriate answers.  Does ROKU use WEP or WPA-2?  There should be a selection if possible to maintain connectivity.  We await your reply at your earliest convenience.

[RokuLianna]

Hi  @Mre2u

Thanks for keeping in touch!

Thanks for letting us know all that you've done! Possible that there's likely an issue with your mobile hotspot. For these issues, it may be more effective for you to get help from your internet service provider to check if your wireless is capable of supplying internet fast enough to access and stream media content from Roku. 
Thank you for your understanding.


Warm Regards,
Lianna

[Mandy154]

I have the same problem but how do I find the house number?  Thank you. 

[Mandy154]

Sorry phone changed hz to house. Hz is what I mean. 

[Mandy154]

I already checked and hot spot works perfectly. 

[RokuNimfa-C]

Hello @Mandy154, 

Welcome to the Roku Community. 

Thanks for posting here about your concern. To clarify, do you need additional support connecting your Roku device to the hotspot network? If so, could you tell us more details about the issue occurring? Do you receive an error message or code? And what Roku device do you have?

Keep us posted and we're happy to help you further. 


Regards, 
Nimfa