Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jlang1
Newbie

Roku suddenly stopped connecting i have tried restart restaryed router did advance settings restart

I have restarted router  and roku multiple times used advanced settings to reset tried a hot spot the Roku will not connect. Model 3900x-Roku Express serial#YG005J015304 by the way the Roku enabled smart TV in another room works fine no internet issues I checked with carrier do roku expresses go bad?

 

Labels (1)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Roku suddenly stopped connecting i have tried restart restaryed router did advance settings rest

All electronics go bad, but it's often ISPs changing settings in their customer's routers that cause problems.  Since the 3900 can only connect to 2.4GHz channels, make sure the wireless mode is set to b/g/n in your router.  What error code do you get when you try to connect?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.