Forum Discussion

kennybobby's avatar
kennybobby
Newbie
2 years ago

what to do when network password unattainable

was given a ROKU express 4K, someone picked it up at a sale and there is no chance of finding out the password that was previously established.

my vizio tv shows a DIRECT-roku-YNX-EB4982 network available, but of course its secured and have no clue what to do for the password.

with no clue ho to proceed, i have pushed the reset button in the back and have unplugged the unit, no help.

not sure what this means but last night it appeared as if i got a 'main menu- home screen' pop up...and today, says-- lets get started and has language choices (but still am NOT connected to a network)

 

help!

Can't connect to network
Connection issue
tv & player wifi

2 Replies

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    2 years ago

    kennybobby-

    Sounds like you've already done a Factory reset.  This clears all settings off the Roku, and you're now setting your Express 4K up as if it were a new unit. You will need to know the password for your home WiFi network.  In the setup process link it to your existing Roku account, as indicated by your email account.

    If you don't know your WiFi password perhaps you can log into your WiFi router settings and update the password to a known value.  You'll then need to updated all your WiFi connected devices to use the new password.

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    kennybobby, in addition to what makaiguy said, I hope you got a remote control with it.  Without one you won't be able to do anything.