Wi-Fi & connectivity

[Laurae]

My Spectrum Wi-Fi is working perfectly with iPhones, iPads, laptops, three smart tvs, and an old Roku+, but does not work with my Roku 4K. I have reset the Roku, the modem, and the router multiple times. I have turned ax off and on. Nothing works. The Roku does work if I connect via my phone’s hotspot, but this is not an acceptable solution. How can I get it connected to my Wi-Fi???

[RokuTakashi]

Hi, @Laurae

Thanks for posting, and welcome to the Roku Community.

We're sorry to hear about the issue you've encountered with your Roku device, and we'd be more than glad to assist further. As a start, we'd like to gather more details regarding this. May we know what specific Roku device you are having issues with? Also, are you receiving any error codes or messages? Further, have you tried reaching out to your internet service provider and inquiring further about this issue?

We look forward to hearing back from you.

All the best,
Kash

[Laurae]

I have spent the past 24 hours dealing with this issue. After four phone calls to technical support at three different companies, things seem to be working again. I’m not sure which “fix” was the critical one. Not my ideal weekend, but l least it’s working…for now.