Hi @Ceciliaquilts,
Greetings and welcome here in the Roku Community!
We appreciate you for posting here and sharing your concerns with us. Rest assured that we will do our best to help. As a start, what troubleshooting steps have you taken so far to resolve the issue? Additionally, when did you first notice the issue appear?
We look forward to hearing back from you.
All the best,
Kash
Takashi O.
Roku Community Moderator