Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku not connecting to wireless network but can connect to a hotspot.

Hello Roku users,

 

I just had this issue with not being able to connect my 3 Roku devices wirelessly on 2.4ghz. now I have 3 computers and 3 phones connecting to the 2.4 no issues, it is just the Roku Units that are not connecting.

 

I am tethered from a hot spot on 2 of the Roku' and it is working no issues. my ISP is Xfinity and I did the following so far:

 

1. Reboot Router.

2. Restart Roku'

3. checked the password and reentered 5 times.

Having looked at the guides I read all of them that pertained to my issue and nothing has helped. I believe on 2 of the devices I get the 14.30 error. now I checked to see what it is and it states I am unable to connect.

 

I am unsure why therokus can connect to my hotspot but notto the Wireless 2,4 router? I am literlly 10-12feet from my roku from the Router. not sure but is was there a recent Roku update and maybe it is causing this issue??

 

if you need more info please let me know.

 

Labels (2)
0 Kudos
1 REPLY 1
renojim
Community Streaming Expert

Re: Roku not connecting to wireless network but can connect to a hotspot.

Make sure the wireless mode in your Xfinity router is set to b/g/n and not g/n.  ISPs have a habit of changing settings in their customer's equipment.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.