Wi-Fi & connectivity

[Kola64]

Hi I have 9 devices connected to my WiFi, right now. Roku is not excepting my password which it has been the same  throughout the house with no problem. That’s a Roku system problem. The code it gives me 14,40, which I don’t understand why is not connecting. I have check with internet service and it’s the same password. I barely use my Roku in my bedroom and now is not connecting.  I’m not changing my password to my devices. I try my hotspot and it won’t connect either. The many years that I have Roku, this is the first time having trouble.  I may have to buy a new Samsung TV if this don’t work.  Please help!!

[RokuJohnB · Accepted solution]

Hi @Kola64,

Greetings from the Roku Community!

We understand you're having a problem with your Roku device, which will not connect to your Wi-Fi. Make sure you are using the right network and password. If you do not know the password, contact your Internet Service Provider or the person who set up your wireless network.

For more information, check out this support article on fixing internet errors and issues on your Roku streaming device.

We hope you'll find this information useful. Please let us know if there's anything else we can do to assist you.

All the best,
John