Wi-Fi & connectivity

[DeejChi]

I was away for a few days. When I got home Roku would not connect to the internet. I did all the usual things and finally even tried a different router.

I have done all the restarts, etc. my phone connects, my computer connects bur ROKU no.

[renojim]

Do you get any error messages or codes when you try to connect?  Can you connect to your phone's hotspot?

[Peifferk75]

Hi, I'm having an issue with 2 roku devices. One is the small express roku and the other is a 52" roku tv. There is one roku here that is having no issues @ all. ive tries everything (reboot, factory reset, logging out & back in) nothing works. Everything else is connecting just fine (laptops, tablets etc.) I read there was a hack to over 300,000 accts and wonder if that may be the problem. If u cld please assist me with this issue, it'd be great. Thanks so much,

Kevin Peiffer

[RokuEuniceL]

Hi @Peifferk75,

Greetings from the Roku Community!

We appreciate you letting us know about your problem with connecting your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

• When did the issue start?
• What error message or code are you getting?
• To clarify, are you having trouble connecting to the network or to a certain channel?

Please elaborate and specify with us the issue that you are experiencing so we can further assist you. You can also attach a photo as our reference.

We are eager to hear from you and investigate this matter further. Thank you!

Kind regards,                                                                                                                                    Eunice

[Jmurphy2323]

I have error code 009. When I try to connect how can I fix this

[Htbmd1982]

Hi, I’m having the same problem with many of my Roku sticks.  All of them stop working with the span of around the same day.  Is there a solution for this?  Thank you so much

[RokuJharra-Q · Accepted solution]

Thanks for your first post in the Roku Community, @Htbmd1982!

We understand that you're facing connectivity issues with your Roku stick. But no worries, we're here to assist you and get it sorted.

Have you tried restarting your internet router and device? This simple step can often improve your connection. We recommend giving it a try and seeing if it makes a difference.

Here are the steps you can follow:

Use the following steps to restart your modem and router.

1. Unplug both your modem and router from power
2. Please wait 10 seconds and then plug them back in
3. Wait for your modem and router to fully restart
4. Use a phone, tablet, or computer to confirm the internet connection is working.
5. Test the connection on your Roku device.

Use the following steps to restart your streaming device from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

If you need additional help, please visit our support website on How to improve the Wi-Fi or wireless internet connection to your Roku streaming device.

If you have any questions, please feel free to let us know. We are here to help.

Thanks,
Jharra