Lianna wrote: "You can check the Wi-Fi signal strength on your Roku device by going to Settings > Network > About."
No, I CAN'T get to Settings > Network > About. I am stuck on the "choose network" menu and Error 3.
Lianna wrote: "Restart your router"
I have restarted the router three times. No change.
Lianna wrote: "Change your network security type: If your Wi-Fi network uses WPA2-PSK (AES) security"
I am using WPA2-PSK (AES). The modem-router does have WPA-PSK [TKIP] + WPA2-PSK [AES] but it made no difference.
Lianna wrote: "Once the device has reset, you can set it up again and try connecting to your Wi-Fi network. "
No, I CAN'T do that because the Roku returns to the "choose network" menu, finds my network, displays "are you in a dorm or hotel room?", then displays two green checkmarks, and then Error 3 again. I have reset the Roku 5-6 times. No change. For four days now.
My desktop computer, my laptop computer, Xfinity TV, Pandora, all other apps can connect to the Internet with the new Netgear C7000 modem-router. Only the Roku stopped working.
Are you able to connect your Roku device to a mobile hotspot in order to proceed through the update? (rather than selecting your network).
Generally, you should be able to press the Home button on your Roku Remote in order to exit the Network Screen.
AvsGunnar wrote: "Generally, you should be able to press the Home button on your Roku Remote in order to exit the Network Screen."
> model number of the router and who is ISP
The router is a Netgear Nighthawk C7000v2 and the ISP is Xfinity (Comcast).
Sooooo, no more "support" ?? Anybody??
Sorry, was waiting on the update from you regarding performing another Factory Reset and trying to setup with the mobile hotspot.
Since you have the C7000 (and the firmware is optimized for cable ISP), have you already configured the wireless mode to b/g/n on the 2.4ghz band as recommended by makaiguy and others? This router also supports DFS channels (52-140) on the 5ghz band, (which Roku cannot see or use), so am thinking that you may have this configured to use DFS which may be why the Roku is not seeing a 5ghz band option to connect to. Roku will need to use a non-DFS channel (36-48, or 149-161) in order to connect on the 5ghz band.
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Can you verify that you have tried all the below?
1. Set the 2.4ghz band to use wireless mode or protocol b/g/n, and using a channel width, or bandwidth of 20mhz. (these will be located under 2.4ghz wireless settings in router).
2. Set the 5ghz band to use a non-DFS channel 36-48, or 149-161. Either manually set to use one of these channels, or disable the use of the DFS under Advanced Settings if using "Auto" for channel selection.
3. Factory reset the Roku device (press and hold reset button for 30+ seconds) and try to connect to the mobile hotspot to setup the Roku device. Then after you have made the changes mentioned in steps 1 and 2 above, try to connect to your home network.
