Wi-Fi & connectivity

[HDMIGuy]

@Desrgu I am very confused.  When you said "My latest purchase: I ran it though my Apple TV unit which does have an Ethernet port, thinking that it would provide a hard internet connection. Along with my Roku.  It doesn’t."

Are you trying to connect a Roku Express to an Apple TV streaming device?  Does your Apple TV streaming device have an ethernet connection?  I have several Roku devices connected to bedroom TV's and an Apple TV device connected to my living room TV.   I am not sure why you want to run any Roku device through an Apple TV streaming device.

[AvsGunnar]

@Desrgu 

You can find your Roku model numbers from Settings/System/About on your device(s).

The newer Roku Express (3960) and the Roku Express 4k/4k+ (3940/3941) can be made ethernet-capable via a USB-ethernet adapter. 

Previous models of the Roku Express models cannot.

An older version of the Roku Premiere+ (4630) did come equipped with an ethernet port, but the relatively newer, though discontinued Roku Premiere/Premiere+ (3920/3921) models do not have the ethernet port.

Otherwise, Roku Ultra and Ultra LT models come equipped with built-in ethernet ports.

Since Roku often repurposes model names, it is better to provide and research the model numbers when researching its capabilities/lack of capabilities.

https://support.roku.com/article/360058027813 (USB ethernet compatibility)

https://www.roku.com/products/compare (compare Roku models and features)

[sjjanson]

I replied to this thread a few years ago.  What I discovered was my ethernet port on my Roku was so poorly manufactured the pins were not in the correct slots.  I gave up trying to get it direct connected, but the Wifi connection has been solid and I have not had any problems.

[WildBillX]

I think we need more information on your wired Roku Connection.  I assume you have phone company provided router that gives you access to the internet.  Do you have other devices that are able to connect to the internet thru that router?   How is the Roku connected to that router. How did you configure your Roku to   acess the router?

[angeleye50]

Yep, I have two ultra boxes, both will not connect wireless or hardwired. I rebooted my network and boxes, reset network, tried hardwiring on two different Ethernet cables. I had my cable company pause my 5.0 setting and still nothing. I tried doing a factory reset and guess what,,,, It now will not even connect to any apps or home page because it will not connect to my network at all, wireless or hardwired.

Both my ultras are bricked and I will be filing a complaint with the BBB and the attorneys generals office because it seems Roku doesn't want to take responsibility for their mistake, or update that are bricking many roku boxes. 

I can say all other hardwired and wireless devices are connected and no trouble at all.

[angeleye50]

Yep, I have two ultra boxes, both will not connect wireless or hardwired. I rebooted my network and boxes, reset network, tried hardwiring on two different Ethernet cables. I had my cable company pause my 5.0 setting and still nothing. I tried doing a factory reset and guess what,,,, It now will not even connect to any apps or home page because it will not connect to my network at all, wireless or hardwired.

Both my ultras are bricked and I will be filing a complaint with the BBB and the attorneys generals office because it seems Roku doesn't want to take responsibility for their mistake, or update that are bricking many roku boxes. 

[angeleye50]

the port is not bad it roku update or something that is bricking these items

[angeleye50]

Spoiler

yep same error code for my wireless

[angeleye50]

dear moderator, I have tried everything that has been posted in this thread, I can not connect wireless or hardwired, both ultra box, all other connect fine, my fire stick, other devices, it bricked my boxes.

[RokuReynan-L]

Hi, @angeleye50.

Welcome to the Roku Community!

We appreciate you letting us know about having an issue connecting your streaming device to the internet, and we understand your frustration. We'd like to know more about this.

• When did you have this device?
• Is this the first time you encountered this issue?
• Are you receiving any error messages when attempting to connect the device to the internet?

With more detailed information, we will be able to assist you further.

Thanks,
Reynan