Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Desrgu
Channel Surfer

Roku Ultra won't connect via Wired connection

Same issue. I have 3 roku devices and they only run wireless. They do not even offer the option of an Ethernet connection in their menu. Roku is lying. Those who say it works might be Roku plants. I’m pissed. 

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28 REPLIES 28
Desrgu
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

Also all my Ethernet cables are new. If what successful users say worked, I defy them to tell me where in settings it provides the Ethernet option. 

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BobArm
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

If you want Roku to connect to the Internet through an Ethernet connection, then you need to purchase a Roku with an RJ45 port.  If you have Roku devices with no menu item for a "wired" connection, then you likely have models without such a port.  Check to see if you have a Roku Ultra, which does have such a port.

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Desrgu
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

You’d think that would be in the literature when you first buy the thing. This does not make me feel better. 

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BobArm
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

https://www.roku.com/products/roku-streaming-stick-4k:  "Long-range Wi-Fi®, now up to 2x faster."

https://www.roku.com/products/roku-ultra:  "Our best Wi-Fi® with up to 50% more range & Ethernet option."

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Desrgu
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

I have ultra premiere. Ant doesn’t. Why? 

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BobArm
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

You appear to have the lowest-end Roku product which is Roku Premiere--no "Ultra."  See https://www.roku.com/products/roku-premiere.  It is no longer sold online by Roku.  It has no RJ45 port.  The "Ultra" model is 2X to 3X the price of the Premiere.

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HDMIGuy
Roku Guru

Re: Roku Ultra won't connect via Wired connection

@Desrgu To my knowledge Roku never had an Ultra Premiere.  Do you have a Roku Premiere, a Roku ultra, or another model Roku. 

From Roku page describing Roku Premiere.  

Easy to use with a simple setup
Includes Premium High Speed HDMI® Cable
Find and enjoy 4K movies with the 4K Spotlight channel
Share videos, photos, and music from your Apple device using AirPlay.
Stream free TV, live news, sports, music, movies, and more
Simple remote
 
Never mentions wired ethernet in description.  HDMI cable is not an ethernet connection.
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HDMIGuy
Roku Guru

Re: Roku Ultra won't connect via Wired connection

@Desrgu How is Roku lying.  Roku NEVER indicated that the premiere model has an ethernet connection.  It appears from other posts that you have a Roku premiere.

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Desrgu
Channel Surfer

Re: Roku Ultra won't connect via Wired connection

I have 3 Roku devices. The latest one I have is a Roku express.circa 2020.  It does not have an Ethernet port on it. Neither do the other 2 devices I have which are 2017 and 2018 issue. None of my 3 devices have an Ethernet port  

My latest purchase: I ran it though my Apple TV unit which does have an Ethernet port, thinking that it would provide a hard internet connection. Along with my Roku.  It doesn’t. So I guess I’m stuck with constant buffering or buying a Roku with a hard wire feature. 

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